Inside Sales Coordinator

2 weeks ago


Dandenong, Australia Ingram Content Group Full time

Company Description
**Become a part of an innovative Sales team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world**

**Ingram Content Group Australia, Pty Ltd and Lightning Source, Print on Demand,** is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide book selling channel in the industry.

**Ingram Content Group **is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.

**Job Description**:
**Full time Mon - Fri, 38 hours, Permanent**

**Hybrid Working options from Office / Home**

**Key Responsibilities**:

- Following up promotional campaigns, dealing with initial queries, qualifying leads, and directing opportunities to the appropriate services and support.
- Working with sales management and marketing to identify potential new customers and opportunities, manage the client contact process and liaise with sales associates and other departments to assist in generating and closing sales.
- Providing a high level of support to customers while promoting Ingram’s products, programs, and services to assigned accounts.
- First point of communication for incoming sales enquiries. Monitors and responds to sales inquiries and assists sales team in resolving customer issues.
- Qualifying sales leads, with a view to managing smaller accounts and passing key opportunities to sales managers.
- Manage existing customer relationships to augment sales and ensure ongoing business retention using a planned contact program.
- Deliver customer communications in liaison with Marketing, providing full follow up to campaigns, and tracking of progress.
- Maintenance of the CRM system to ensure that records are kept up to date with customer contact details and contact history.
- Develop and maintain a full knowledge of Ingram’s major products, systems, and prices.
- Coordinates meetings, Tele/video conferencing set up as required.
- Manage trade table displays and/or otherwise represent the company at conferences and industry events.
- Availability to travel on occasion.
- Provide administrative support in preparation of PowerPoint presentations and/or business reports.
- Performing routine office related sales and administrative support duties for sales team.
- Monitoring and maintenance of Sales & marketing materials
- Coordinates and updates profit centre reports.
- General administrative tasks.
- To be responsible for your own Health and Safety and be aware of factors affecting your colleagues to maintain a safe environment.
- To report any accidents or potential hazards to your Line Manager immediately.

**Qualifications**:
**Qualifications (Typical Experience, Typical Education, Knowledge/Skills/Abilities)**:
**Experience**:

- Book publishing industry experience preferred.
- Experience of managing customer relationships
- 2 years of sales and/or customer service experience

**Education**:

- Higher or Degree Level Education desirable

**Knowledge, Skills, and Abilities**:

- Knowledge of CRM systems - e.g., SalesforcProficient in Word, Excel, Outlook, and PowerPoint
- Self-Motivated
- Resilient
- Excellent communication skills
- Attention to detail.
- Knowledge of Microsoft Office suite of products - especially PowerPoint and Excel.
- Ability to multi-task
- Customer Service, Organization & Prioritization skills
- Able to work under pressure and to meet deadlines.
- Reading comprehension skills
- Time management skills
- Ability to work with a team.
- Ability to be flexible/multi-task based on workflow demands.
- Ability to develop constructive and cooperative working relationships with others and maintain them over time.
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person.
- Ability to engage in active listening with co-workers, management, and clients/customers.

**Essential Physical Demands**:

- Ability to sit at workstation for extended periods of time.
- Ability to work effectively using a personal computer for long periods of time.
- Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment.
- Able t



  • Dandenong, Australia REMONDIS Australia Full time

    **Inside Sales Representative** - Kick start your sales career - Awesome team environment - Supercharged business growth **Who we are** REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’re a...

  • Customer Care

    10 hours ago


    Dandenong, Australia International Flavors & Fragrances Full time

    **About the Role**: We are currently seeking to appoint a Customer Care & Inside Sales Officer at our site in Dandenong South. Reporting to the Customer Care & Inside Sales Leader, this role requires you to support the sales team with multiple tasks such as data analysis, documentation, reports, supporting key account, providing solutions to exceed...


  • Dandenong, Australia REMONDIS Australia Full time

    **Who we are**: REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’re a leading player in environmental sustainability and the circular economy and we’ve just celebrated 40 years in...


  • Dandenong, Australia Lebour Pty Ltd Full time

    Join the team at Allied Relocations, a provider of household relocation services, as a full-time Internal Sales Coordinator based in Dandenong South, VIC. In this role, you will be responsible for coordinating and supporting our sales activities and office administration. **What you'll be doing** - Manage incoming sales enquiries and provide timely and...


  • Dandenong, Australia Genutive Global Services Full time

    Looking for marketing officer for a full time position for one of our client based in Dandenong - VIC. Sales duties: - Identifying sales opportunities for the inside sales team - Attending site appointment to gather intel on product requirements - Develop solid and trusting relationships with major key clients - Attend sales and marketing meetings -...


  • Dandenong, Australia Regency Fireplace Products Full time

    **Job Advertisement -**Sales & Warehouse Coordinator (Dandenong VIC, Australia)** **Who Are We?** Founded just outside of Vancouver, Canada in 1979, Regency Fireplace Products has grown to be a world leader in the design, manufacture, marketing and sales of hearth products. From an entrepreneurial start-up business, we've grown into a sophisticated...


  • Dandenong, Victoria, Australia Corex Australia Full time $60,000 - $80,000 per year

    Keep production moving. Connect teams. Deliver excellence.AtCorex, we're proud to be Australia's leading manufacturer and recycler ofCorflute& Promegsheet products – delivering innovative, sustainable plastic solutions to customers across packaging, construction, logistics and more.We're on the lookout for a proactiveSales Workflow Coordinatorto join our...


  • Dandenong, Australia Ettason Pty Ltd (VIC) Full time

    **Job Summary** Ettason Pty Ltd is a fast growing FMCG company located in Dandenong South, VIC specialising in importing and distribution of Asian food products to the Australian market. An opportunity exists for a detail-oriented and passionate Sales & Marketing Coordinator to work in a fast paced environment. **Required Experience, Skills and...


  • Dandenong, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group (Onsite) is a specialist B2B equipment rental business. We have over 30 years' experience in this industry, with 450+ employees, across 30+ branches and targeted co-locations. With more than 70,000+ pieces of equipment, our strategically placed national branch network ensures we can fulfill our customers' rental plant...


  • Dandenong, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...