Supporter Stewardship Officer

WWF is an Equal Employment Opportunity employer and commits to the principles of inclusion, diversity and gender balance. Our values are integral to our workplace culture, forming the foundation for our methods, decision-making and relationships with our colleagues, partners, clients and the community.

**Job Category**:
Revenue Development

**Work Type**:
Fixed Term
- ** Join one of the world's largest and most respected conservation organisations**
- **Workplace flexibility including monthly RDO**
- **WWF-Australia Office location negotiable**
- **2 year fixed term contract**

**About the organisation**

WWF's global vision is to stop the degradation of the planet's natural environment and to build a future in which humans live in harmony with nature. WWF-Australia is part of the WWF International Network, the world's leading, independent conservation organisation. We are active in over 100 countries and have close to 5 million supporters internationally. In Australia and throughout the oceanic region, we work with governments, businesses and communities so that people and nature can thrive within their fair share of the planet's natural resources.

WWF's mission is to halt the decline of threatened plants and animals and to support their recovery. We do this by addressing the threats that affect them using the best available science while working in partnership with communities, Indigenous groups, government and business. The world is changing fast. Our wildlife and wild places face unprecedented challenges. The result is people yearn more for nature and are connected with each other like never before. We know that we can achieve more by partnering, sharing, empowering communities, forming alliances and building a movement for the environment. Working together is the answer. It is our goal to bring about this unified voice for nature.

**About the role**
The Supporter Stewardship Officer supports the Supporter Relationships team to deliver a highly personalised stewardship and conversion program to a significant portfolio of Gifts in Wills and mid to high potential supporters nationally. The position delivers engaging supporter experiences to ultimately increase planned and philanthropic giving and support income growth.

**Key Accountabilities**
- Develops and maintains relationships with supporters via telephone and written communications to strengthen supporters' connection with, and trust in, WWF-Australia.
- Works jointly with Relationship Coordinators in the Supporter Relationships Team to deliver personalised engagement activities to bequestors and supporters giving at a mid-level donor level.
- Responds to enquiries generated by growth activities.
- Accurately captures and records information to maintain the supporter database as an effective relationship management tool.
- Supports the preparation of advice, discussion papers and reports to contribute to the evaluation of stewardship and growth activities.
- Builds cohesive internal relationships to achieve strategically aligned goals.
- Promotes philanthropic giving programs internally to familiarise colleagues with different giving channels and promote a culture of support for programs and donor-centricity.

**Skills, Knowledge and Experience**
- Well-developed interpersonal, presentation, verbal and written communication skills.
- Demonstrated high level customer service skills.
- Demonstrated self-organisation and attention to detail with a track record of meeting deadlines.
- Demonstrated track record working both independently and as a part of a constructive high-performance team.
- A demonstrated ability to build relationships with diverse groups and deal sensitively with people and personal information.
- An engaging and approachable manner.
- Demonstrated skills and experience using databases or record-keeping software.
- A proven ability to acquire knowledge of policies, rules and regulations governing charitable giving, including state and federal laws relating to information practices, bequests and charity organisations.
- Intermediate level skills in MS Office.

**WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.**

**Contact Name**:
Christine Robinson

**Contact Phone**:
02 8228 6886

**What WWF-Australia offers you**:

- **A rostered day off program**:

- **Extra leave at Christmas time**:

- **Flexible work practices**:

- **A Workplace Giving Program**: