Technical Analyst

**ABOUT THE ROLE**:

- Based in Melbourne with some interstate travel
- Provide specialised support for the Technical Support team and external customers for strategic suppliers, whilst working closely with our field engineering and commercial teams
- Work in an exciting entrepreneurial environment offering high-quality niche products and innovative solutions

**ABOUT THE OPPORTUNITY**:
Join our fantastic team of 25+ high-performing service professional in an technical support role that has been created due to business growth. As a Technical Support Analyst, you will work closely with other departments such as Operations and Commercial. You will be part of a great Melbourne team who are dedicated to superior customer solutions and support. You will enjoy a variety of activities and responsibilities including customer service calls, scheduling maintenance, installations, and product education and training. Regular team meetings will further support your success and provide you with the opportunity to contribute to customer solutions and business growth.

Develop your career with a company that truly celebrates and rewards your success through an annual awards night, bonus scheme, and generous salary package. This really is an outstanding opportunity to join an innovative, highly regarded company that offers excellent quality products to the Australian and New Zealand markets, where you can make a difference in people’s lives.

**DUTIES & RESPONSIBILITIES**:

- Provide technical support to ensure customer needs are met in a timely manner and escalate to the Service Team Leader when required
- Accurate and timely Salesforce CRM data entry
- Effectively manage spare part ordering and personal boot stock
- Manage assigned monthly preventative maintenance tasks and correct completion of all paperwork and checklists
- Install new equipment into customer sites and at trade shows
- Travel locally and internationally for training
- Contribute to the organisational culture and continuous improvement of Abacus dx
- Develop and maintain relationships with key opinion leaders and key customers in assigned territory
- Represent the company at local and interstate customer sites

**SKILLS & EXPERIENCE**:

- Tertiary education in engineering, ideally electronic, mechanical, or hydraulic
- Excellent computer skills
- Great teamwork skills
- Strong attention to detail
- Varied system skills and experience with a variety of mechanical, hydraulic, pneumatic, electronic and computer-driven systems
- Drivers licence
- Ability to interpret, present, and communicate technical information
- Analytical problem-solving skills
- Interpersonal and relationship-building skills
- Time management and prioritisation of tasks

**WE OFFER**:

- Ongoing training and development
- Fantastic working environment and team culture
- Strong corporate culture through our Delivering Value Responsibly programme, focussing on engagement, inclusivity, and environmental impact
- Access to our Employee Assistance Program
- Competitive remuneration and car allowance

**ABOUT Abacus dx**:
Abacus dx is a leading distributor of medical diagnostic and life science products. Our success is attributed to our dedication in sourcing high-quality, specialist products and by providing the highest levels of sales, marketing, and technical support.

We pride ourselves on our values: Engage, Empower, Enhance, Excel.

**TO APPLY**:
**When applying, please ensure you attach a tailored cover letter specifically addressing why you believe you are suitable for the role.**

Please submit your cover letter and detailed resume through the Seek website. Please phone 1800 222 287 for further information.