Technical Customer Support Specialist

17 hours ago

Sydney, Australia Relevance AI Full time

**Location**: Sydney, Australia (Hybrid - 3 Days In Office)

**About Us**

At Relevance AI, we’re building the future of work. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to an AI Workforce - a team of AI agents working together in a multi-agent system.

We are building an entirely new category and scaling rapidly to meet unprecedented customer demand. We need exceptional talent to help us grow. If you’re ready to be part of a trailblazing company that’s at the cutting edge of AI, this is the place for you.

**The Role**

We’re looking for a talented individual (open to recent graduates) with either experience in technical customer support and/or a strong interest in agentic AI, to tackle our most pressing customer problems and help users get the most out of using our platform. This is not just a traditional support role—you’ll gain deep technical expertise, working directly with our users to troubleshoot, integrate agents, set up API keys, configure tools, and guide them on best practices. This role offers a strong pathway for progression into a variety of other technical or product positions in the company.

**Your impact**
- Support users across different plans, from individuals to business customers.
- Help customers integrate agents, configure tools, and set up API keys.
- Provide technical guidance on how to use the Relevance AI platform effectively.
- Work across Intercom, Discord, and Slack channels to address user needs.
- Troubleshoot technical issues and contribute to improving our documentation.
- Play a key role in shaping the future of AI-driven support and automation.

**What We’re Looking For**
- Recent graduate with a technical background. Even better if you have experience helping customers in either a technical support or customer service capacity.
- Strong problem-solving and troubleshooting skills, with a passion for AI and agents.
- Ability to learn quickly, become a power user of the Relevance AI platform, and help others do the same.
- Comfortable in a customer-facing role, with strong communication skills.
- Experience with building your own AI agents is a plus.
- A curious, dynamic mindset—someone who thinks technically about product solutions.

**Why Join Us?**
- Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.
- We're guided by our five values: truth-seeking, be empathetic, put the customer first, have two gears, and build memories.
- We’ve set high standards in our high-trust environment—we hire exceptional people to do great work. In return, we reward our people with competitive salaries, unparalleled professional growth and career-defining opportunities.
- Relevance AI is well-funded by leading investors, including Insights Partners, Peak XV, King River Capital.
- As an early team member, you’ll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer. We’re laying the foundations now, and your ideas can help define what comes next.

  • Customer Technical Support Specialist

    4 days ago

    Sydney, Australia Bluefin Resources Full time

    Our client is the leader of the Australia Securities market. Due to internal promotion we are seeking 2 Customer Technical Support Specialist to join the team. In this fast paced environment you will work in a high performing team as the first point of contact for technical queries from a wide range of customers. You will be responsible for providing high...

  • Technical Customer Support Specialist

    3 weeks ago

    Sydney, Australia King River Capital Group Full time

    Technical Customer Support Specialist Location : Sydney, NSW (Hybrid) About Us At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce. We’re building a new type of automation platform, for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration. We are scaling fast to...

  • Technical Support Specialist

    4 days ago

    Sydney, Australia Excolo Partners Full time

    Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join thier Service Delivery Team! IT & Telecomms Help Desk / Support Sydney Contract We're working with a Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join their Service Delivery Team! In this role, you...

  • Technical Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Relevance AI Full time $90,000 - $120,000 per year

    Location :Sydney, NSW (Hybrid)About Us At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.We're building a new type of automation platform, for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration.We are scaling fast to meet unprecedented customer demand and we need...

  • Technical Support Specialist

    2 weeks ago

    Sydney, Australia Vanta Full time

    As Vanta's Technical Support Specialist in Australia, you will help our Vanta customers by addressing their technical support requests. You will work closely with other members of the Vanta Support and Engineering teams to ensure we deliver a superior customer experience while adhering to our service SLAs. At Vanta, our mission is to secure the internet and...

  • Technical Customer Support Specialist

    2 weeks ago

    Sydney, Australia Tyro Full time

    Why Tyro? At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to...

  • Technical Support Specialist

    4 days ago

    Sydney, Australia Applanix Full time

    **Your Title**:Technical Support Specialist **Job Location**:Sydney, NSW, Australia **Our Department**:Trimble Viewpoint Are you interested in supporting our cutting-edge technology products for the construction sector to customers across Australia? **What You Will Do** As a Technical Support Specialist with Trimble, you are an important primary support...

  • Technical Device Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hays Full time $100,000 - $120,000 per year

    Technical Device Support Specialist Sydney CBD | $85,000 + Super | Immediate StartAre you a tech-savvy problem solver with a passion for customer service? We're looking for aTechnical Device Support Specialistto join our team and provide Tier 3 support forRetail hardware and software used. Role PurposeAs a key member of our technical support team, you'll...

  • Customer Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ASX Full time $60,000 - $100,000 per year

    *ASX: Powering Australia's financial marketsWhy join the ASX?*When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market...

  • Technical Specialist

    2 weeks ago

    Sydney, Australia InterSystems Full time

    **Job Summary** **Responsibilities** - The tasks typically undertaken by a technical specialist as part of a project are: **Integration** Technical specialists are responsible for: - Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the...