Customer Support Representative

1 week ago

Newcastle, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with quality equipment and after sales support.

**The Opportunity**

HCA's Newcastle branch has an exciting opportunity for an experienced and motivated sales professional to join the team in the position of a Customer Support Representative for our Newcastle and North Coast region. This role will have you selling market leading products and service across the quality Hitachi range through a mix of business development and account management. Your responsibilities will include:

- Handling the important link between customers and the company to ensure Hitachi's high level of service delivery is maintained at all times
- Promoting and generating parts and service sales streams with the intention of increasing sales
- Undertake customer machine inspections with a high attention to detail
- Identifying and developing presentations when negotiating with new prospects
- Efficiently liaise with current and potential customer base with accurate reporting of activity, sales, opportunities and market activity
- Personable and Professional presentation with strong communication skills - both written and verbal

**Skills & Experience**

To be successful in this role, you will need:

- Demonstrated service sales or parts interpreting experience within the Mining, Construction or Earthmoving industry will be advantageous
- Genuine desire to deliver Hitachi's Promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers
- A motivated and ambitious commitment to meet and exceed sales targets
- Strategic and Analytical capability to assess value, including the use of CRM
- Confident, courteous and professional communication and presentation skills
- Self-motivated and the ability to work autonomously and a current driver's license

**Benefits**
- A rewarding Base Salary + Super + Commission Structure + Fully Maintained Company Car
- Tools of the trade including your own laptop and mobile
- Supportive management who value your input in finding new and improved ways to achieving success
- Continuous training and upskilling with access to the latest technologies
- Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

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