Customer Service Representative

3 days ago

Newcastle, New South Wales, Australia Compasscorp Pty Full time $45,000 - $65,000 per year

Deliver Quality Cars. Represent Compass. Help Keep Customers Moving.

We're looking for reliable, customer-focused members to join our team. You'll deliver and collect vehicles, ensure they're spotless, and create a great handover experience — all while helping customers get back on the road after an accident.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

  • Care & Passion – to deliver outstanding service the way we'd want to be treated
  • Courage – to be empowered and make informed decisions
  • Can Do – a proactive mindset focused on solving problems and improving
  • Trust – to be counted on to do the right thing in all relationships

What You'll Be Doing

  • You'll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include:
  • Driving vehicles to and from customer locations using GPS and traffic apps
  • Handing over vehicles in a friendly, professional manner
  • Collecting vehicles and completing electronic forms via iPad
  • Cleaning and detailing vehicles inside and out within timeframes
  • Following all safety, traffic, and vehicle care protocols
  • Working with your branch team to support daily schedules and customer needs

What You'll Bring

  • A current Australian driver's licence
  • A strong focus on customer service — any industry experience welcome
  • Good communication, reliability, and team spirit
  • Physically fit and able to wash, clean, and move vehicles safely
  • Well-presented and professional in appearance
  • Confident using mobile devices or tablets for basic data entry
  • Previous driving or vehicle-handling experience is a bonus, not required

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You'll also enjoy a range of benefits, including:

  • Career development – many of our team members have progressed into senior roles across the business
  • 12 weeks paid parental leave
  • Access to the Employee Assistance Program (EAP) – confidential support when you need it
  • Make a Difference Leave – one paid day per year to support a community cause
  • Learning and development days to support your growth
  • Free hire car days – take advantage of our fleet when going on holiday
  • Team-building events and activities to strengthen connection and culture
  • Exclusive discounts and offers through our business and HR partners

Ready to Apply?

Click Quick Apply and upload:

  • Your resume
  • A short cover letter telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.

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