Process Improvement Analyst

Posted: 28/08/2025

Closing Date: 25/09/2025

Job Type: Permanent - Full Time

Location: Mascot

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Process Improvement Analyst is responsible for identifying, analysing, and implementing improvements to business processes to enhance efficiency, reduce costs, and improve service delivery. This role involves working closely with cross-functional teams to map current processes, identify gaps, and recommend data-driven solutions.

**Why join us**
- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Analyse current business processes using data, stakeholder input, and best practice frameworks
- Facilitate workshops and interviews to uncover improvement opportunities
- Create process maps and documentation using tools like Visio and BPMN2.0
- Identify inefficiencies, risks, and automation opportunities across operations
- Recommend and implement process changes, including AI integration and performance metrics
- Collaborate with IT and business teams to ensure successful delivery of improvements
- Monitor and report on the impact of changes, supporting continuous improvement initiatives

**What you will bring**
- Experience in process improvement, business analysis, or operations
- Strong analytical mindset with the ability to solve problems and identify impactful solutions
- Excellent communication and stakeholder engagement skills across all levels of the organisation
- Ability to translate business requirements into clear, actionable insights
- Skilled in managing multiple tasks and priorities within project environments
- Proficient in process mapping tools (e.g. Visio, BPMN2.0) and data analysis platforms (Excel, Power BI, SQL)
- Collaborative and proactive, with a passion for driving continuous improvement and challenging the status quo
- Familiarity with change management principles and regulatory compliance standards
- Experience working cross-functionally with teams such as IT, Operations, Risk, and Customer Service
- Tertiary qualification in a relevant field or equivalent industry experience
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.