Customer Engagement Officer

3 days ago

Manly, Australia Woodforde Group Full time

Train across multiple product lines
- Career Development
- Work from home 4 days per week

**Your Company**

You will be working closely with the Customer Engagement Manager who is a down to earth leader and extremely approachable.

This organisation offers working from home flexibility Monday - Thursday and they work together as a collective group in the office which is located Bayside on a Friday. They even bring their dogs into the office

**Your Role**

Reporting into the Customer Engagement Manager, your role will involve:

- Answering 40 - 50 calls per day (client enquiries)
- Processing insurance claims
- Working with external key stakeholders / brokers
- Working within strict regulatory framework and a compliance driven environment
- Work closely with the underwriting team in relation to administration support
- General Administration Support

**Your Profile**

You will come from a regulated environment or the Insurance sector and pride yourself on your high level of Customer Service and ability to provide high levels of service. You will have high levels of attention to detail as well as an ability to be self motivated and work with autonomy. As this environment provides such flexible working arrangements, you must be highly trustworthy to execute your work as well as a team player.

You will be trained across multiple service offerings and the hours of work are on a rotating roster between 7.30am - 7pm. Working from the office is required on a Friday where the team get together and have some fun

In terms of your skill set, ideally you will have experience working with claims as well as a strong skill set with the MS Office suite. If you have your RG146 Qualification, this will be highly regarded however it is no essential.

Career development is important with this organisation and as they grow their team and client base, the role will gain more responsibility and potentially in the future move into a Team Leader capacity.

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