Front Office Manager

1 week ago

Manly, Australia Wyndham Destinations Full time

**We Put the World on Vacation**

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**Peppers Manly & The Sebel Sydney Manly Beach** boast a fantastic **beachfront**location at Manly Beach in the Northern end of Sydney. Featuring contemporary guest rooms and apartments, unforgettable meeting and conference spaces and two stunning outdoor pools, our hotel embodies the relaxed sophistication for which this part of the world is known for.

**WHAT IS IN IT FOR YOU**:

- **Flexible, fun** and rewarding work **environment**:

- Fantastic **career and training opportunities**:

- Enjoy a personalised reward & recognition program and experience the **Benefits Your Way.**:

- Thrive in an **engaging**and **collaborative**team environment where your brilliance is celebrated.
- Unlock **local and global discounts** on accommodation, dining, lifestyle and more
- Join a global leader in hospitality

**YOUR EXPERIENCE AND SKILLS INCLUDE**:

- **Previous front office experience** with a proven track record of delivering exceptional customer service.
- Strong work ethics, flexibility, and a **supportive attitude**towards team members.
- **Self-motivation** and ability to **thrive in a fast-paced environment.**:

- **Adaptability**and **initiative** to quickly adjust to changing processes and demands.
- Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
- Availability to work a rotating roster of weekdays, weekends, and public holidays.
- Numerical proficiency and a strong focus on providing **top-notch customer service**.

**WHAT YOU WILL BE DOING**:

- **Lead**and **mentor** the front office team to provide **outstanding customer service.**:

- Handle guest inquiries, and special requests with efficiency and professionalism engaging in effective service recovery when required.
- Coordinate guest arrivals and departures, ensuring seamless room allocations.
- Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
- Manage reservations, including group bookings, with precision and attention to detail.
- Participate in management meetings and stay updated on industry trends and best practices.

If you're driven, committed and reliable, and excited by the chance to utilise your experience and personality to deliver exceptional service, then we would love to hear from you.

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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