Fraud Reporting Officer

It’s a fun and exciting time to join ING, Australia’s most recommended bank, for the 3rd year running and we’re looking for an experienced **Fraud Reporting Officer** to join our dynamic Fraud Operations Team.

Working closely with the Senior Manager, Fraud analytics and Head of Fraud, you’ll provide ongoing and ad-hoc reporting of fraud issues to ensure that appropriate corrective actions are taken to ensure that the financial loss and policy scoring perspective are kept within appetite. Whilst the role reports directly to the Senior Manager, Fraud analytics, the stakeholders will vary widely and the primary purpose of the role to assist stakeholders make informed decisions to support the customer interaction, make system changes, build business cases or ad-hoc reporting for assurance purposes.

You’ll be responsible for ensuring that situational awareness is maintained across the organisation and within the fraud team itself of trends, insights and oversight of the fraud systems, controls and losses as required. In addition, you’ll be responsible for ensuring the fraud operations teams remain effective in the detection and response to fraud and to keep abreast of current trends by providing deep insights into the Fraud threat landscape.

Ready to make an impact?

**What are you going to do? You will be**
- Providing ongoing reports to key stakeholders, including (but not limited to) internal governance forums, external schemes and other requirements and global reporting
- Developing and providing reports and refining the functional capabilities to report on fraud losses and risk related to **Retail**, **Wholesale** and **internal fraud**:

- Regularly advise on new information being provided by the customer to advise and alert the Fraud Risk Management team of new trends, spikes in activity and any other relevant issues
- Building key reporting systems and reports to ensure that stakeholders are across issues and sufficient clarity is provided
- Defining and regularly track key indicators for spikes in trends and MO’s for feedback and assessment
- Building strong relationships with 2nd line of defence, Head Office, Product and other key stakeholders

**What are we looking for? Someone who has**
- Deep understanding of fraud systems and reporting techniques
- 3+ years in retail banking with experience and knowledge in Fraud
- People leadership capability
- Operational experience in dealing with instances of fraud to understand and look for reporting opportunities - highly advantageous
- Strong analytical and problem solving skills and excellent oral and written communication skills

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)