Complex Fraud Analyst

3 days ago

Sydney, Australia Optus Full time

**Complex Fraud Analyst**:
**Date**:12 Oct 2025

**Location**: Sydney, Australia

**Company**:Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

This role is a 12 month fixed term contract. Reporting to the Fraud Risk Operations Associate Director, the Complex Fraud Analyst within the External Fraud Risk Team is responsible for the investigations and analysis into incidents involving dishonesty (such as fraud or theft) and is required to provide specialist investigative support and analytical expertise to support internal and external fraud units.

The primary objective of the role is to reduce customer, subscription, and network fraud through the prevention and detection of external fraud trends through effective monitoring of high-risk activity and root cause analysis.

**Your day to day will consist of**
- Cut through complex fraud scenarios so that root causes can be addressed optimally by employing innovative solutions.
- Understanding of key telecommunications products (mobile, fixed, internet) and associated data and sophisticated process flows.
- Managing SQL, database systems and complex analysis.
- Completing Fraud Risk Assessments.
- Leading Projects as the Fraud SME.
- Identifying, and following through fraud issues that impact Optus and its customers.

**What makes you perfect for the role?**
- Fraud and investigation experience.
- Experienced with MS PowerPoint (Advanced), Teradata SQL, Relational databases, SQL & Oracle SQL, Alteryx, Python, Tableau.
- Extensive experience within a similar Fraud Analyst role with prove experience interrogating multiple data sources.
- Experience in Credit/ Fraud in Telco.
- Strong technical background and the ability to analyse and interpret Teradata SQL.

**What’s in it for you?**
- Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
- Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
- Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
- Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
- We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
- Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
- Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

  • Complex Fraud Analyst

    1 week ago

    Sydney, New South Wales, Australia Optus Full time $80,000 - $120,000 per year

    Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.This role is a 12 month fixed term contract. Reporting to the Fraud Risk Operations Associate Director, the Complex Fraud Analyst within the External Fraud Risk Team is responsible for the...

  • Complex Fraud Analyst

    3 weeks ago

    Council of the City of Sydney, Australia Singtel Group Full time

    Select how often (in days) to receive an alert: Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. This role is a 12 month fixed term contract, based in Macquarie Park - Sydney. Reporting to the Fraud Risk Operations Associate Director, the...

  • Fraud Analyst

    2 weeks ago

    Sydney, Australia Cuscal Full time

    **Job Description** Our client’s success is our success. And you make it happen** Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open...

  • Fraud Analyst

    7 days ago

    Sydney, Australia Westpac Banking Corporation Full time

    Fraud Analyst **Senior Fraud Analyst - 45644** - **Full time | Permanent**: - **Kent St, Sydney**: - **Hybrid working arrangement - 2 days in office at Kent St + WFH** **How will I help?** As a Senior Fraud Analyst, you will analyse information related to financial crime and implement detection strategies which mitigate risk and prevent financial loss,...

  • Fraud Analyst

    1 week ago

    Sydney, Australia Westpac Group Full time

    **Fraud Analyst** - **Full-time Permanent**: - **Kent St Sydney Location** **How will I help?** As a Fraud Data Analyst, you will be responsible for supporting the wider FCFP business by analysing, monitoring, implementing, and re-calibrating detection strategies to mitigate ongoing risk and financial loss from fraud. You will consider emerging fraud and...

  • Fraud Risk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Optus Full time $90,000 - $120,000 per year

    It starts with YESAt Optus, we have an ambitious goal to be Australia's most loved everyday brandThe role of the Fraud Risk Analyst is key within our External Fraud team. The role involves handling claims and queries related to suspected or confirmed fraudulent activity, with the goal of investigating and remediating fraud related mattersAs a member of a...

  • Fraud Data Analyst

    3 days ago

    Sydney, Australia Australian Payments Plus Full time

    The Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers. Our solutions include Australia’s domestic debit network, real-time, data rich payments...

  • Fraud Analyst

    3 days ago

    Sydney, Australia HBF Health Full time

    **Job no**: 494419 **Work type**: Permanent full time **Location**: Sydney, Melbourne CBD, Perth CBD, Brisbane, Townsville **Categories**: Health Services **Why HBF?** - A diverse and inclusive workplace where your contributions are valued - Flexible working with work from home options and offices nationally - Fully subsidised Gold Hospital Insurance...

  • Data Analyst, Fraud Ops

    3 days ago

    Sydney, Australia Australian Payments Plus Full time

    **The Game Changers**: At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First...

  • Senior Fraud Intelligence Analyst

    5 days ago

    Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Australia Job Details Full time $120,000 - $180,000 per year

    Senior Fraud Intelligence AnalystJob No: 677061 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD Permanent Full Time IT, Legal Pay Band 5Lead intelligence analysis, using advanced data analytics working with large and complex data sets, to combat internal fraud and financial crimeFlexible hybrid working with award-winning wellbeing and career...