Aps 5 - Assistant Service Delivery Manager

2 weeks ago

Canberra, Australia Australian Government Department of Defence Full time

$76,611- $82,059 (plus Super)
- Canberra - ACT

**The Role**

The APS 5 Assistant Service Delivery Manager role will:

- Create a high standard of service by monitoring and reviewing team performance through the use of data and quality outcomes;
- Deliver continuous improvement activities that build upon an outcome based focus for customer service delivery;
- Work collaboratively across their team to drive a focus on implementing new business and utilise the benefits of capacity planning.

**About our Team**
This role is a part of the Defence Archives Product Support leadership team managing the collection of records and responding to requests from internal and external customers (the public and other agencies) for access to the records.

The successful applicant will manage a team of approximately 6 staff undertaking records digitisation. You will support the Service Delivery Manager by ensuring services are provided to the required standard, staff are engaged, productive and providing a high standard of customer service.

To be successful in this role you will have:

- Demonstrated experience in large team management in a service delivery environment;
- Demonstrated ability to identify issues and deliver continuous improvement activities;
- Highly developed communication, organisation and negotiation skills;
- Experience in stakeholder engagement and liaison;
- Experience in working collaboratively across large and dispersed teams;

Self-drive travel between different sites and locations may be required; applicants may require a current Driver’s Licence.

A minimum of 2 years’ experience supervising/managing staff within a customer service/service delivery environment is highly desirable.

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