Asset & Warranty Officer

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
The Assets & Warranty Officer manages ordering, inventory, and warranty processes for all IoT and meter-related devices across South East Water. This role ensures accurate forecasting, stock availability, and timely deployment of analogue and digital devices, directly supporting revenue and service levels. It also oversees warranty compliance and meter record accuracy per contractual requirements, while contributing to daily operations within the Metering & Asset Management Team.

**This is a 12 month maximum term position.**

Key responsibilities:

- Forecast and manage inventory for all metering programs, including meters, components, accessories, and SIM cards
- Reconcile delivery documents with manifests and resolve discrepancies
- Liaise with meter manufacturers for forecasting, ordering, PO creation, reconciliation, and payments; escalate issues as needed
- Oversee end-to-end warranty processes, ensuring systems, dashboards, claims, and documentation are up to date
- Maintain expert knowledge of metering systems and processes
- Create and manage meter manifests, including uploads and exceptions
- Ensure digital devices are properly decommissioned from systems
- Act as primary escalation point for stock, inventory, and warranty queries
- Reconcile meter stock to budget codes monthly and escalate for approval
- Support Metering Officer tasks as needed, managing priorities effectively

**Who are you?**:

- Advanced MS Office Skills and high capability in utilizing computer-based databases for data entry and analysis
- Demonstrated excellent organisational and time management skills
- Understanding of Inventory Management Processes and Warranty Claim procedures
- Excellent stakeholder management skills - written and verbal communication for letter writing, telephone enquiries, building relationships with suppliers
- A sound knowledge of standards, procedures and legislation applicable to the metering processes and good problem-solving skills
- Demonstrated experience and understanding of the operation and metering of major residential and small commercial water systems
- Demonstrated analytical, judgement and resolution skills and have an investigative aptitude to follow a problem from its inception to solution

**What's in it for you?**:
South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Life insurance and salary continuance.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community.

**We're for everyone**:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

**Keen to make an impact?**:
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.