Margin Lending Account Manager

2 weeks ago

Sydney, Australia Commonwealth Bank of Australia Full time

Margin Lending Account Manager

**See yourself in our team**

CommSec, is Australia's leading online retail stockbroker providing customers with free access to live prices, price charts, portfolio watch list and the ability to buy and sell shares online.

You will be part of a team who have a diverse mix of experience, collaborate well and hold our customers at the centre of everything we do.

We are committed to understanding our customers, and delivering insights and creative solutions, to drive sustainable business growth.

**Do work that matters**:
We aim to differentiate CommSec from its competitors by delivering a truly customer-centric value proposition through superior customer service.

**More specifically, you'll**:

- Provide exceptional customer service to new and existing customers and advisors in regards to Margin Lending
- Educate clients in the mechanics of Margin Lending Proactively make outbound calls to customers and/or advisors to provide/request
- up information or for processes such as Margin Call notification.
- Educate customers about share trading platforms and ASX market rules and operation and provide technical assistance to customer accessing the CommSec website and mobile app.
- Keep knowledge up to date in regards to CommSec Margin Lending systems, product, processes and services, as well as stay abreast of industry changes.
- Assist other Brokering and Markets teams such as HVC, International and Options where required.
- Implement & maintain a practice of prudent risk/cost identification, management and minimisation.

**We are interested in people who**:

- Have a passion for customer service, with previous contact centre or customer facing experience being highly regarded.
- Be a multitasker, with a phenomenal sense of time management and prioritisation.
- Have experience within Financial Markets, Banking and/or Lending, allowing you to expertly educate clients on our product offering is highly regarded
- Margin lending knowledge would be desirable but not essential

As the successful applicant you'll be rewarded with a structured career path that offers a competitive market salary, annual performance incentives, a flexible working environment and great career growth opportunities.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/10/2024

Job ID REQ218664

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