Front Office Manager

**Company Description**
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

A remarkable opportunity awaits for a Front Office Manager to join the prestigious team at Sofitel Brisbane Central. As the welcoming face of our luxury hotel, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences that reflect Sofitel’s commitment to excellence.
- Oversee and manage all front office operations, including reception, concierge, and reservations
- Lead, train, and motivate the front office team to deliver outstanding customer service
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and analyse key performance indicators to optimise front office operations
- Ensure compliance with hotel policies, procedures, and industry standards
- Manage front office budgets and financial reports
- Implement and maintain efficient check-in and check-out procedures
- Stay updated on local events and attractions to provide guests with relevant information

**Qualifications**
- Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hospitality environment
- Strong leadership skills with the ability to motivate and guide teams to success
- Exceptional communication and interpersonal skills
- Ability to multitask, prioritise, and perform under pressure while maintaining attention to detail
- Proficiency in hotel management software and systems
- In-depth knowledge of hospitality industry standards and best practices
- Strong problem-solving skills and ability to make quick decisions
- Experience in managing budgets and interpreting financial reports
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
- Ability to work flexible hours, including weekends and holidays
- Bachelor's degree in Hospitality Management or related field preferred

**Additional Information**
Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

**Thrive in our Sofitel Brisbane Central community, with**:

- Discounts for ambassadors, families and friends at Accor Hotels worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.