Systems Support

2 weeks ago

Perth, Australia Insignia Financial Ltd Full time

Systems Support

**Location**:PERTH, WA, AU, 6000

**Employment Type**:Permanent Full Time
- Make your move. Make your mark
- Put your fingerprints on the future to progress your career
- Make a difference, make it meaningful
- Permanent Position based in WA

**The opportunity to join our team**
- We’re looking for a Systems Support Analyst to join our collaborative, hands-on team that’s all about solving problems and keeping things running smoothly. You’ll be part of a close-knit crew who share knowledge, back each other up, and genuinely enjoy what they do.
- In this role, you’ll provide Level 1 and 2 support for logins, password resets, new starters, and a broad range of technical duties. You’ll deliver timely, client-first hardware and software support across the business, working closely with the Service Desk, remote support, and tech hub teams. You’ll also manage escalations, test and implement software, and help improve processes and procedures.
- You’ll benefit from learning and progression opportunities across the wider business, and a workplace where your people skills are just as valued as your technical expertise.

**Key Responsibilities**:

- Provide Level 1 and 2 support for logins, password resets, new starters, and a range of technical duties
- Deliver timely, client-first hardware and software support across the business
- Work closely with the Service Desk, remote support, and tech hub teams
- Manage escalation and resolution of helpdesk calls with internal tech specialists and external vendors
- Test, review, and help implement software and process improvements

**What you will bring**
- Proven experience in a Service Desk or enterprise IT support role
- Excellent communication and customer-first approach
- Experience with Microsoft Active Directory, Exchange, Office 365, SCCM, and remote support tools
- Ability to troubleshoot hardware, software, networks, and backup systems
- Team player mindset - collaborative, adaptable, and hands-on

**Find the better way**
- What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.
- If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

**People-inspired tech**

**To Apply**
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment._

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