Concierge

Overview

Position Title: Concierge

Employment Type: Permanent Full-time

Salary Range: $71,012 - $72,739 per annum + 12% super + benefits (Snr Admin Assist Gde 1)

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park

Application Close: Midnight of 4 September 2025

Ready to take your hospitality and customer service skills to the next level? An exceptional opportunity to transition into the corporate environment with NSW Ambulance.

This is a role in a one-of-a-kind building that will serve as a training facility for paramedics, corporate space for support functions and soon to be the home to the 24/7 Triple Zero (000) operations.

About NSW Ambulance

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply

What's On Offer

• Rewarding Monday-Friday, enjoy your evenings and weekends
• Permanent employment, providing job security and stability
• Leave support including annual, parental, carers and more
• Allocated Days Off (ADO) once a month take a paid day off
• Additional Public Holiday
• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
• Staff Support Program - extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations - discounted gym membership that both you and your family can enjoy
• Discounted private health insurance
• Career development and growth opportunities
• Collaborative and supportive team
• Accessible via Public Transport

About The Opportunity

As the Concierge, you\'ll be the welcoming face of the NSW Ambulance State Operations Centre, ensuring our training and multi-purpose spaces run like clockwork while delivering an exceptional experience to every visitor and staff member who walks through our doors.

What You'll Do

• Coordinate room bookings to support our busy training schedule, adapting quickly to last-minute changes.
• Set up and pack down meeting and training spaces to meet specific requirements.
• Provide outstanding customer service, answering reception calls, in person enquiries and resolving issues with professionalism and care.
• Assist with ICT support for training and communal areas, directing issues to the right channels.
• Manage onboarding for visitors and staff, ensuring a smooth and welcoming experience.
• Stay across daily activities in the State Operations Centre to guide and assist visitors efficiently.

About You

• Strong organisational and time management skills, with the ability to juggle competing demands.
• Calm under pressure, adaptable, and solution-focused.
• Confident using MS Office (Word, Excel, Outlook, PowerPoint) and booking systems.
• A team player who can also work independently when needed.

How To Apply

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: What is the most challenging or complex thing you have had to learn. What made it difficult and how did you learn it?

Question 2: Describe about a time when you did not reach the expected results? What could you have done differently in that situation that would have changed the outcome?

Need more information?

• Click here for the Role Description and Position Conditions and General Information
• Learn more about careers at NSW Ambulance here

Additional Information

• Applicants will be assessed against the essential criteria articulated in Role Description.
• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.

Contact

Please contact Joe Breidi on joseph.breidi@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.

Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.

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