Df12 - Coordinator - Support

20 hours ago


Sydney, Australia TEST Support Test Site Full time

**Introduction**:
TESTING
**Description**:
At TEST Support Test Site, we are seeking a dedicated Technical Support Consultant Officer to join our team. As a key member of our organisation, you will play a crucial role in providing technical support to our clients and ensuring their satisfaction with our services. **Key Responsibilities**:

- Assist clients in troubleshooting and resolving technical issues related to our products or services
- Identify and escalate complex technical issues to the relevant internal teams for further investigation
- Document all client interactions and resolutions accurately in the company's CRM system
- Collaborate with the product development team to provide feedback on recurring technical issues and potential improvements
- Conduct regular follow-ups with clients to ensure that their technical issues have been resolved satisfactorily
- Stay updated on product knowledge and industry trends to provide accurate and up-to-date technical assistance
- Participate in continuous training and professional development activities to enhance technical skills and knowledge

**Requirements**:

- Prior experience in a technical support role or similar customer-facing position is preferred
- Demonstrated ability to troubleshoot and resolve technical issues effectively
- Excellent communication skills with the ability to explain complex technical concepts clearly to non-technical users
- A strong customer-oriented approach with a focus on delivering high-quality service
- Familiarity with CRM systems and ticketing platforms for managing client interactions is advantageous
- A proactive attitude towards learning new technologies and adapting to evolving support requirements
- Certifications or qualifications in relevant technical fields would be considered an asset


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