Is&t Service Centre Analyst

2 weeks ago


Eight Mile Plains, Australia Sodexo Full time

**Job Description**:
Are you in IT support looking for your next career move? Sodexo currently have a vacancy for a L2 Support specialist to join the team. You will be work at our new office situated at Eight Mile Plains, and will manage the IT support for the Brisbane team. This is a permanent full-time role, M-F 38hrs per week.

**Key duties**
- Effectively manage and prioritise competing tasks.
- Effectively be able to troubleshoot and diagnose complex issues before any escalations to other support teams
- Provide training to users as and when required on any IT Tools & Services
- Provide 2nd Level End User & Infrastructure Support to the Sodexo business users
- Work closely with external Level 1 Support team members

Windows 7 / Windows 10, Citrix, Remote Support Tools, Point of Sale Systems, Dynamics 365, CRM, Tablets (Apple/Windows/Android), Desktop Hardware, Smart Phones (Apple/Android), Modems (Wired and Wireless), Active Directory, Ricoh Laser Printers, VOIP Desk Phones, Video Conference, Microsoft Office O365, Smart / IoT Devices
- ITIL v3 Foundation
- IT degree or Dip
- Experience with project deployment (like Windows 11).

**To be successful, you’ll need**:

- Australian Citizenship or, Full Australian working rights
- Undertake a medical and National Police check

**Why choose Sodexo?**

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication.

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program

**How to apply?



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