Major Account Manager

Lead & influence successful customer outcomes
- Spark the change you want by Joining a leading, national organisation
- Opportunity to make an impact in this exceptional team

The **Major Account Manager** is a leader within the Operations function and is responsible for building value-driven, strategic and mutually beneficial relationships with key customers. Reporting to a Business Manager and drawing on your financial acumen and strong client management experience, you will manage client matters and interactions within an allocated portfolio to deliver exceptional client/customer outcomes. This role is based in the Mt Waverley Office in Victoria but there is flexibility in being based in the WA or SA office.

You’re Excited About This Opportunity Because You Will
- ** Lead**: Influence successful customer outcomes by partnering with the National Operations team to drive exceptional results.
- **Own**: Build and maintain trusting relationships with key client stakeholder and maintain effective communication with all key stakeholders.
- **Delight customers**: Support the Business Manager, National Operations team and other internal stakeholders in providing the customers with the best possible experience on each and every delivery.
- **Strategise**: Analyse key client data to identify pain-points or areas of inefficiency. Design, build and execute processes to improve our operation and quality metrics, to proactively drive efficiency gains, process improvement strategies and offer cost effective solutions that enable better overall results and outcomes.
- ** Safety**: Everyone at ANC is responsible for safety. You will work with our operations team to ensure our robust initiatives are being executed to continue to improve driver safety & wellbeing.

**About you**

We’re Excited About You Because
- You're a forward thinker, striving for continuous improvement. You're excited to challenge the status quo and solve problems in innovative ways through step changes.
- You have strong financial acumen. Through your understanding of P+L management and develop strategies to grow profitability and growth.
- You're a proven leader. You drive and lead the strong client relationships through your communication, negotiation and influencing skills.
- You act like an owner. You drive successful outcomes for ANC. You're excited to have ownership over a growing business.
- You have 3+ years' experience: In a Strategic Account Management role, preferably with Retail clientele, value-add services or last mile delivery.

**About ANC**

ANC is a last mile delivery and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers. Our ambition is to significantly disrupt the delivery environment to offer high value propositions to large retailers moving online and fast-growing e-commerce customers.
- We are client intimate, customer centric, Last Mile and Direct to Customer (D2C) specialists.
- We commit to enhancing brand value, customer sales and reputation.
- We do this by representing customers’ brands and ensuring the consumer experience is positive and expectations met.

We reimagine the experience for the customer and consumer for the better. Our DNA of innovation, adaption and reinvention has helped us sustain and grow our business for over 100 years. We are a national business delivering outcomes in ever-expanding ways, taking on challenges to meet customer and consumer expectations, and supporting our Delivery Professionals and people be successful.

We believe in being sustainable and green. We seek opportunities to not only minimise our carbon footprint but also to offer solutions that help our customers and consumers reduce theirs. We currently operate several electric vehicles and have a national strategy to move at scale in the implementation of zero emissions and sustainable delivery to customers.