Office Administration Assistant

1 week ago

Thomastown, Australia ASA AUTO&BODYWORKS Full time

Office Staff Wanted - Smash Repairs & Rental Car Industry

We are seeking a professional, motivated, and experienced office staff member to join our busy smash repair and rental car business.

If you have a strong background in customer service, claims processing, and rental operations, we want to hear from you

Key Responsibilities:
Assist customers with filling out insurance claim forms accurately and promptly.

Prepare rental agreements for rental vehicles, ensuring all documentation is complete and compliant.

Take detailed photos of rental vehicles before delivery to customers.

Inspect and verify vehicle condition upon return, comparing with pre-delivery photos.

Liaise with insurance companies and customers regarding claims and repair status.

Follow up on claim approvals, payments, and paperwork related to smash repairs.

Coordinate with the workshop regarding vehicle repair updates and timelines.

Handle customer inquiries, bookings, and rental scheduling in a professional manner.

Maintain accurate records of all claims, repairs, and rental contracts.

Support management with administrative tasks as required.

**Requirements**:
Experience in the smash repair and/or car rental industry is highly preferred.

Excellent spoken and written English communication skills.

Strong attention to detail and organizational skills.

Ability to multi-task and work under pressure in a fast-paced environment.

Sound knowledge of insurance claim processes and rental documentation.

Must be smart, proactive, and customer-focused.

Proficient with basic computer systems and Microsoft Office (Word, Excel).

Bonus Skills (preferred but not mandatory):
Experience using industry software for claims and rentals (e.g., Smash Repair Management Systems, Rental Management Software).

Basic understanding of vehicle condition reports and minor mechanical knowledge.

Location: [Thomastown VIC 3074]

Work Hours: [Insert expected working hours, e.g., Full-time Monday-Friday, some Saturdays if required]

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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