Customer Care Centre Co-ordinator

19 hours ago

Brisbane, Australia Invocare Full time

Our purpose in the National Customer Care family is to honour lives and celebrate memories for generations. Our 24/7 National Customer Care team are often the first point of contact for families who have lost a loved one.

As a Customer Care Centre Co-ordinator, you will help support families through a pivotal time in their lives. This is achieved by delivering our services to client families through a culture of CARE and excellence.

Not only will you be joining a nationally recognised customer care centre you will also become part of our wider channel operations team - one of the highest engaged areas in InvoCare. We value and invest in our people and rally around a strong core culture of CARE and empathy, which makes work, engaging and purposeful.

Our national team are seeking unique customer care extraordinaires’ to join our Brisbane based hub.

The role primarily involves:

- Being a first point of contact for families in the initial steps for arranging a funeral
- Organising transportation of a loved one into our care
- Delivering a strong customer experience
- Assisting with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parks

We are looking for extraordinary people to fulfil the below static roster:
Monday - Friday: 7.00am - 3.30pm
Monday - Friday: 8:30am - 5.00pm
Tuesday - Saturday: 2.00pm - 9:30pm
Sunday - Thursday: 4.00pm - Midnight

We offer flexible hybrid working options which consist of three days in the office and two days working from home.

Our industry is unique, and your experience in demonstrating empathy and sensitivity to our family’s situations is key. This is a great opportunity to develop your knowledge across the funeral industry and the InvoCare brands whilst being the initial contact point for our families.

**About the Company**

InvoCare is an Australian owned company and an industry leader that owns and operates funeral homes and cemeteries and crematoria across Australia, New Zealand, and Singapore. InvoCare has national funeral brands such as White Lady Funerals and Simplicity Funerals, as well as other traditional local funeral brands, such as George Hartnett Metropolitan Funerals. Each brand provides the best possible service to families through teams of professional, dedicated and highly empathetic caring people.

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