Program Services Co-ordinator

**Friends. Independence. Growing up. Freedom from home.**Did these make you smile, bring you joy?

As part of our BestLife team you will be given the opportunity to help young people with disability experience _their_ joy. You will have opportunities to take ownership of your role, advance your knowledge, respond to challenges and contribute your unique skills and ideas.

Our team members thrive because we offer a **supportive, inclusive environment where you will work as a part of a team that help and guide each other to make a difference.**

Being part of our BestLife team means knowing that you’re doing more than just ‘supporting’ people. You will be helping raise the bar in disability services and demonstrating a commitment to the highest quality support for our clients.

**Staff (and clients) rate BestLife highly and unresolvedly recommend it as an organisation to work with.**

As we gradually expand our STA and SIL programs we are committed to welcoming the best talent to our team. Could joining our team as Program Services Co-ordinator be the best role you've ever had?

**Your Role**

The Program Services Co-ordinator is a **full-time position that combines hands-on client support with program coordination and team leadership responsibilities.** You'll provide approximately 30 hours per week of direct support within BestLife’s group-based programs (e.g. SIL, STA), modelling person-centred active support practices and high-quality service delivery. An additional 8 hours per week will involve administrative responsibilities including rostering, stakeholder liaison, resource planning, and team operations in collaboration with the Senior Program Manager. You'll play a key role in maintaining program quality, mentoring and training staff, and ensuring day-to-day service delivery.

**Can you bring the following to our team?**
- A relevant tertiary qualification in health, disability, education, or a related field (minimum 3-year degree)
- At least 2 years’ hands-on experience in the disability sector in a client-facing role
- Capacity to work flexible hours, including up to 4-5 inactive sleepover shifts a fortnight including mid-week and weekends in our group-based programs
- Experience that demonstrates your understanding of person-centred active support practice and behaviour support principles.
- The ability to guide, manage, and support small teams of disability support workers (e.g. within SIL or STA programs)
- The ability to work both independently and collaboratively
- Willingness to be part of a 24/7 on-call support roster including rostered weekdays, and shared weekends. As part of this role, you may also be required to attend programs to support staff or cover absences whilst on call.
- The ability to coordinate the day-to-day operational requirements of program delivery, including rostering, resource planning, documentation, and communication with staff, families and other stakeholders
- Excellent communication skills including both written and verbal with a respectful and solution-focused mindset
- A high standard of professionalism, confidentiality, and self-motivation
- And most importantly, a values-driven approach rooted in flexibility, connection, respect, and authenticity

**Benefits**
- Opportunity to be part of passionate team, and an innovative organisation
- Well remunerated in line with the SCHADS award
- Potential for a longer term role based on client, organisational needs and your personal goals
- Empowered to make a real difference in the lives of people living with disability

**Essential Requirements**
- Relevant tertiary qualifications in either health, disability, education (3 year or 4 year degree)
- Minimum experience of 2 years working in the disability sector in a client-facing role experience (e.g. support worker, team leader or house co-ordinator) with a registered NDIS provider
- Experience in management or supervisory roles
- Current Driver’s License
- Current First Aid Certificate and CPR (or willingness to obtain)
- To hold or be willing to obtain a NDIS Worker Screening card and Working with Children Check (Blue Card)
- NDIS Orientation Training certificate (or willingness to obtain)
- And most importantly, a passion and enthusiasm to help young people with disability create the regular independent lives they deserve

While not ‘must haves’, the following will be a plus:

- Experience supporting people who use Augmentative and Alternative Communicaiton
- Experience supporting people with complex behaviours
- Proficient with MS word, Xcel and basic database management

**What BestLife Staff Say**

At BestLife, we change lives by inspiring independence. We make an impact through support and empowerment. We offer a flexible, caring environment and support for you to grow.

A few messages from our BestLife employees:
‘the workplace culture. It’s very hard to find this kind of leadership and colleagues who understand different needs and to be able to work cohesively’

‘Wo