Front Office Manager

2 weeks ago

Byron Bay, Australia Elements of Byron Full time

Elements of Byron is a privately owned, award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Consisting of 202 luxury freestanding villas with eight different villa options, we are designed to delight every kind of visitor. We have a beautiful central Lagoon pool, an award-winning Adults only pool, multiple food and beverage outlets that include, Breeze Café and Azure Restaurant. Barefoot luxury at every step.

We celebrate the rarity of Byron Bay by delivering experiences of authentic, meaningful hospitality that cannot be forgotten. We believe that when people feel valued and inspired, the warmth of interaction with guests is easy, meaningful and genuine.

**We are looking for an experienced and passionate Front Office Manager to join our leadership team. **Ideally you will come from a similar 4-5 star Resort environment, managing a large team of Front Office and Concierge staff. Reporting to our Rooms Division Manager, you will mentor, develop and train your team to ensure that our guests have a wonderful experience from the time that they check in right through to their departure.

**Requirements**:

- Lead, train and mentor the Front Office Team which includes, Front Office, Telephonist and Hosts.
- Management of budgets, wages costs, forecasting, profit and loss
- Well presented with excellent communication skills (both written and verbal).
- Nurture a professional, high-quality service orientated environment
- Anticipate guests needs and exceed their expectations
- Develop, implement and monitor service standards
- Ability to problem solve with a high level of attention to detail
- Build and develop long lasting internal and external relationships

**Your Experience**
- Previous experience in a similar role with a 4-5 star hotel/resort
- Experience with budget control and rostering
- Demonstrated experience maximising room revenue, occupancy and management of daily stats
- Strong organisational skills with a clear focus on quality and standards
- Computer literate (Microsoft Office Suite). Fidelio or Opera System experience essential
- Strong understanding of IT system interfaces
- Demonstrated ability to train, lead and motivate a customer excellence focused team
- Effective time management and organisational skills

**Benefits**
- Restaurant, Accommodation and Spa treatment staff discounts
- Find the Life - Work - Balance that you have been looking for
- Parking available on site
- Employee Assistance Program
- Full Day Orientation and dedicated departmental training
- Annual and fortnightly staff awards
- Refer a friend incentive
- Stability and long term employment opportunities
- Work in a beautiful beach side award winning resort

If you have any questions or would like a copy of the position description please contact Justine Dorrell on 02 6639 1516.

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