Team Leader, Claims

2 days ago

Perth, Western Australia RAC WA Full time $90,000 - $120,000 per year

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "
The driving force for a better WA."
Our Insurance division is seeking a
Team Leader
to oversee our Recoveries team. This team plays a crucial role in managing our motor recovery claims whilst ensuring exceptional customer service is delivered to all parties.

With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement-oriented person. Your strength in managing people, engaging your team and importantly setting and achieving results is essential, as is your knowledge of Insurance, Claims and Recovery.

Key Responsibilities:

  • Driving team engagement, motivation and recognition
  • Drive business outcomes by setting clear performance targets and ensuring consistent achievement of performance targets
  • Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits and legislative requirements
  • Apply strategic negotiation and communication skills to maximise success
  • Provide coaching, mentoring, and performance feedback to team members to support continuous improvement.
  • Analyse performance trends and data to identify opportunities for process enhancements and improved outcomes.
  • Undertake end-to-end recruitment and onboarding activities to build and strengthen team capability.

What We're Looking For:

  • Demonstrated frontline experience in customer service
  • Proven leadership in managing teams, with a focus on coaching, performance development, and driving results.
  • Effective communication skills and attention to detail
  • Critical thinking and sound decision-making skills to assess complex situations
  • Ability to build and influence relationships with a variety of stakeholders, internally and externally
  • Demonstrates empathy, compassion, resilience, tactful discretion and confidentiality when dealing with employees or members
  • A strong commitment to member-centric service, ensuring recovery efforts align with organisational values and deliver value back to members.

What can we offer you?

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
  • Opportunities for community engagement and corporate volunteering

Apply online – send us your CV showcasing what you can bring to the team.

Applications Close COB Monday 27th October 2025.

#BetterJourneysRAC

  • Team Leader, Claims

    2 days ago

    Perth, Western Australia Royal Automobile Club of WA Full time $100,000 - $140,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."Our Insurance division is seeking a Team Leader to oversee our Recoveries team. This team plays a crucial role in...

  • Claims Consultant

    7 days ago

    Perth, Western Australia Marsh McLennan Full time $90,000 - $120,000 per year

    We are seeking a talented individual to join our Claims Consultant, WorkCare Claims team at JLT Risk Solutions Pty Ltd. This role will be based in Perth. This is a hybrid role that has a requirement of working at least three days a week in the office.JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh Pacific overarching business that...

  • Claims Coordinator

    5 hours ago

    Perth, Western Australia Omni Bridgeway Full time $60,000 - $80,000 per year

    Job Description Location: Perth Job Type: Permanent / full-time Company: Omni BridgewayAbout Omni Bridgeway:Omni Bridgeway is a global leader in litigation finance and risk management, providing innovative solutions that enable businesses, law firms, and individuals to pursue justice and accountability. As an ASX-listed company with over 35 years of...

  • Claims Assistant

    4 days ago

    Perth, Western Australia Sedgwick Australia Pty Ltd Full time $60,000 - $90,000 per year

    What you will do in your new roleYou will focus on providing outstanding service and claims administration to our Loss Adjusters. On a regular basis you will:Set up and enter new claims into the systemUpdate the system with review notes and additional inputsProcess paymentsManage communications through calls and emails to all stakeholders including the...

  • Motor Claims Specialist

    2 days ago

    Perth, Western Australia Royal Automobile Club of WA Full time $90,000 - $120,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."We are seeking focused and results orientated individuals to join our Motor Claims team. This role is responsible for...

  • Senior Claims Consultant

    1 week ago

    Perth, Western Australia myGwork - LGBTQ+ Business Community Full time $104,000 - $130,878 per year

    This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.We are seeking a talented individual to join our Public Sector team at Marsh McLennan. This role will be based in Perth. This is a hybrid role that has a requirement of...

  • Senior Claims Advisor

    6 days ago

    Perth, Western Australia Marsh Full time $90,000 - $120,000 per year

    We are seeking a talented individual to join ourFinancial Linesteam atMarsh. We are flexible regarding the location of this role. This is a hybrid role that has a requirement of working at least three days a week in the office.Senior Claims AdvisorIn this role, you will provide high-level expertise and manage claims under Directors & Officers (D&O),...

  • Claims Support Consultant

    1 week ago

    Perth, Western Australia Strata Community Insurance Full time $60,000 - $80,000 per year

    At Strata Community Insurance, we have decades of experience delivering insurance solutions to protect strata communities. As a privately owned business, we are a trusted leader in the strata insurance industry, delivering reliable and expert service.We believe in fostering an environment where everyone feels valued, empowered, and supported in their growth....

  • Assistant Claims Consultant

    2 weeks ago

    Perth, Western Australia Marsh McLennan Full time $60,000 - $90,000 per year

    We are seeking a talented indiviual to join our WorkCare Claims team at JLT Risk Solutions Pty Ltd. This role will be based in our Perth - West Leederville office. This is a hybrid role that has a requirement of working at least three days in the office.JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh Pacific overarching business...

  • Claims Assist

    2 weeks ago

    Perth, Western Australia RACWA Full time $60,000 - $80,000 per year

    Generous benefits including product discounts, free roadside assistance and moreLocal West Perth office and work from home 50% of the timeTraining starts on 3rd November 2025Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their...