Customer Service Officer

4 days ago

Tullamarine, Australia Amiga Engineering Pty Ltd Full time

**Customer Service Officer - 2 positions available**

We are looking for an enthusiastic and experienced Customer Service Officer to join our team based in Tullamarine, VIC. This person must have mechanical aptitude; capable of managing in-coming customer enquiries and quoting among other tasks. This is a fantastic opportunity to work with a versatile Australian Advanced Manufacturer.
- **Experience and Requirements**_
- **Mechanical aptitude**:

- **Customer Service or Administration experience**:

- **Working in a Manufacturing industry/environment**:

- Data entry and maintaining customer database in CRM
- Quoting customer enquiries
- Ability to read and understand engineering drawings or willingness to learn
- Impeccable verbal and written communication skills
- Computer and technology savvy
- Skills and ability to use CAD/CAM eg: Mastercam, Edgecam and Solidworks is a bonus but not essential
- Ability to deal with all levels of management, and liaise with customers/suppliers
- _Must be an Australian Citizen for this role_

**About the Role**:

- Quote incoming enquiries and help customers with technical questions (technical knowledge will be taught on the job)
- Follow up quotations with customers
- Ordering and sending purchase orders to suppliers
- Work with all levels of management and staff
- Data entry and maintaining customer database in CRM
- Checking in-house stock levels when required
- Assisting other Customer Service and Sales Management
- Must be reliable and available to work Monday - Friday 8:30am - 5:00pm with reasonable additional time if required

Pay will be dependent on experience and skill set.

Applicants must be Australian Citizens

**No agencies please**

**About the Company**

Amiga Engineering is a growing and dynamic Australian advanced manufacturer established since 1988.

Complete with a fully versatile CNC machine shop with fabrication capabilities, Additive Manufacturing for both metal and polymer and Industrial Gearboxes under one roof.

Our focused industries include Defence, Aerospace, Medical, Space, Oil & Gas, Petrochemical, Agriculture, Mining, Food & Beverage.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Do you have customer service experience?
- do you have experience in administration?
- Have you worked with and do you have experience updating CRM?
- Do you have experience working in a manufacturing, production or general engineering environment?
- Are you a full-time Australian Citizen?
- Note - your resume must reflect suitable experience in regards to customer service experience, mechanical aptitude and willingness to upskill in these areas.

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