Store Manager
2 weeks ago
$80,000 + Super + Bonus
- Opportunities for career advancement within all brands
- Join a reputable global market leader in the watch industry
**The Role**
The Store Manager will have an integral role in contributing to the success of this bespoke store and will possess the relevant skills for cultivating a positive, fun and professional team-working environment all with a positive attitude.
**Key Responsibilities**
- Operations: leading by example in upholding all Company & Brand policies and procedures.
- Sales management: meeting & exceeding monthly store targets and KPIs. Motivating staff to optimise performance.
- Human resources: store-based recruitment, people management, performance management, rostering and payroll.
- Customer service: be a custodian in providing the highest level of customer service and ensure this it is upheld at all times. Deal with elevated customer issues and support the team as required.
- Training: conduct required induction and agreed learning programs for all staff. Conduct ongoing training for product launches, sales and customer service training to store staff.
- Inventory: maintain & conduct quality control checks and monitor inventory levels to ensure mínimal to no loss.
- Visual merchandising & store presentation: execute in accordance to Brand guidelines and maintain cleanliness & visual representation of the store at all times. Have attention to detail.
- Customer Relationship Management: maintain and evolve loyal collector base
**Skills And Experience**
- Strong Store Manager experience within a high-volume store
- High skill set in driving sales and achieving KPIs
- Experience with rostering, staff management and other day-to-day operations
- Highly developed in customer service
- Skilled in providing feedback
- Excellent oral and written communication skills
- Sound administrative skills and training experience
- Organised with fantastic time management skills
- Building and sustaining professional working relationships
- Strong analytical and problem-solving skills
- Computer literacy skills (Word, Excel, PowerPoint)
**Benefits**
- Join a reputable global market leader in the watch industry
- Opportunities for career advancement within Group brands
- Generous staff product discounts
- Yearly bonus structures
- Ongoing training at a local and global level
- Continuous management training and development programs run at Head Office in Melbourne
- Company-sponsored Employee Assistance Program
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