Boutique Manager

4 days ago


Brisbane, Australia Molten Store Full time

Based in-store on a full-time (Tuesday - Saturday) roster, the Boutique Manager supports our retail team and boutique location in leading team culture, boutique operations, and business performance.

**We offer**:

- An inclusive and kind working environment
- A competitive bonus structure
- A generous staff discount
- Career progression in a fast-growing business

**About you**:

- A minimum of two years of experience in a retail management role
- Fine jewellery experience is desired, but not essential
- Highly detail-oriented and an excellent communicator

**As our Boutique Manager, we will empower you to**:
Lead your team to achieve or exceed boutique targets, championing a culture of first-class customer service

Achieve or exceed personal sales targets to set the benchmark for team performance

Lead a high-performance culture by coaching and delivering direct feedback to your team, implementing and maintaining a reporting structure and framework for performance management from small incidents to critical issues with the support of the Operations Lead

Ensure responsibility for store-based ecommerce despatch

Prepare the monthly roster for your boutique location, ensuring wage budget targets are met and casual shifts are distributed so as to meet or exceed sales targets

Instigate a culture of team development by coordinating a bi-annual performance review with your team, conducting performance reviews with all of your boutique location team members, following up with coaching or/and performance management as required

Onboard new team members, ensuring all relevant payroll information is supplied as per direction from head office

Oversee training of the retail team as directed by head office

Approve timesheets for the broader retail team weekly, submitting to payroll as per deadlines

Uphold a professional standard by demonstrating professional acumen around managing team expectations, safe-guarding confidentiality around senior management decisions, and making decisions that protect our brand and reputation

Be the highest point of escalation for customer complaints before Head Office for matters concerning your boutique location, ensuring the complaints are dealt with swiftly and with empathy while still advocating for the best interests of the business

Proactively communicate feedback and insights on product and customer service to the Clientele and Merchandise Manager to drive a culture of optimisation and improvement

Collaborate with Head Office to implement and maintain standards of customer care, balancing a high standard of empathy for the customer while upholding the business's best interests

Assist the HO team with product logistics and transfers as required, ensuring responsibility for the despatch and receipt of stock within your boutique location

Proactively lead improvement and optimisation recommendations around the in-store experience, requesting support from Head Office as required

Oversee the cleanliness and house-keeping of your base location, requesting maintenance support and supplies from head office as required

**To apply**:


  • Boutique Manager

    7 hours ago


    Brisbane, Australia The Talent Mill Full time

    **Now Hiring** **| Australian Luxury Brand | Queensplaza** The Brand | Synonymous with Australian Luxury this established designer brand is known for their modern approach to elegance and commitment to sustainability and superior craftmanship. In partnership with The Talent Mill Recruitment division - we are now seeking a Boutique Manager for their...

  • Boutique Manager

    2 weeks ago


    Brisbane, Australia Scanlan Theodore Full time

    **About us** Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...

  • Boutique Manager

    7 hours ago


    Brisbane, Australia Camilla Full time

    CAMILLA is on the hunt for a retail superstar to join our James St Boutique on a full-time basis who is driven, passionate and experienced, with a true knack for styling and mentoring a team. As a Leading Angel at CAMILLA, you will be responsible for the day to day operations of the Boutique, as well as leading your tribe through every collection. This...

  • Boutique Manager

    1 week ago


    Brisbane, Australia Nestlé SA Full time

    We Inspire, we Care, we Act, and we Innovate Committed to sustainability & B-Corp certified Quarterly Paid Bonus Incentives At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the...


  • Brisbane, Australia Nestle Full time

    Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both...

  • Operations Manager

    2 days ago


    Brisbane, Australia Beginning Boutique Full time

    Throwback to the year 2008, way back when online shopping wasn’t even a thing (can you believe that?!) Our CEO extraordinaire Sarah dreamed of creating an online community that loved getting packages delivered for the weekend and experiencing exceptional customer service at their fingertips. After a 21st birthday trip to Paris, Sarah returned with an idea...


  • Brisbane, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...

  • Head of Digital

    1 week ago


    Brisbane, Australia Beginning Boutique Full time

    **Careers**: Beginning Boutique is looking for some amazing people to join the team. HEAD OF DIGITAL - DRIVE GROWTH & INNOVATION Are you a strategic and results-driven **digital leader** looking to take your career to the next level? Beginning Boutique is seeking a **Head of Digital** to spearhead our digital transformation, optimize performance across key...


  • Brisbane, Australia Beginning Boutique Full time

    **Careers**: Beginning Boutique is looking for some amazing people to join the team. FINANCE & PAYROLL OFFICER Beginning Boutique is looking for an exceptional Finance and Payroll Officer to provide payroll admin support and drive accurate, complete and timely financial processing. Beginning Boutique is a fun and innovative place to work. We are a...


  • Brisbane, Queensland, Australia Christian Dior Couture Full time $60,000 - $90,000 per year

    PositionOur StoryChristian Dior Couture, the House of Dreams, is recognised for its French heritage and vibrant culture sublimating its unique savoir-faire and creativity through empowering "metiers d'art". Our Maison is a destination for sustainable growth & success where we shape the future of our talents in a positive, authentic, and generous environment....