Investigations Officer

3 days ago

Preston, Australia Aruma Full time

NFP | F/Time Perm | Hybrid - Travel required.
- Salary packaging + Motor vehicle allowance + Laptop + Phone
- Fast paced | Drive change in a complex environment

**About the role**

This **Investigations Officer** reports into the Manager, Investigations and Regulatory Reporting and you will work as a team to deliver effective service and support in response to customer complaints and incidents under the care of Aruma.

Some of your key responsibilities of this role include:

- Investigation management - leading and conducting investigations as agreed with your manager.
- Provide guidance to all parties on the investigation process, and prepare investigation reports for management in relation to the incident/compliant/allegation/s.
- Oversee the follow up of recommendations to ensure agreed and approved outcomes have been implemented.
- Work with internal key stakeholders to ensure that we meet all reporting requirements and obligations of regulatory bodies.
- Ensures all investigation records, including online records are kept up to date as part of the investigation process.
- Work with and support your team - the Investigation and Complaints team in safeguarding advice matters and in ensuring that all relevant processes are understood and embedded across the organisation.

**About You**
- At least 3 to 5 years’ experience in a similar role.
- Tertiary qualified in relevant field.
- An understanding of the National Disability Insurance Scheme, the NDIS Quality & Safeguards Practice Standards and legislative regulations.
- Contemporary knowledge of the Royal Commission report findings and recommendations.
- A current Australian driver’s license with a reliable vehicle and the ability to travel intra or interstate.

**What we offer**
- Genuine flexibility in this Hybrid role - work from home or combining days in the office and the balance from home. Our offices are shared spaces, and everything is bookable.
- As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
- Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), vehicle (new or used).
- We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
- Corporate health plans with Bupa and, Fitness Passport.

**Diversity & Inclusion**

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.

**Culture**

Video

  • Regional Officer

    4 days ago

    Preston, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Regional Officer

    4 days ago

    Preston, Victoria, Australia Department of Government Services Full time $60,000 - $90,000 per year

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Child Safety Officer

    1 week ago

    Preston, Australia Melbourne Polytechnic Full time

    **POSITION NUMBER** 3964 **DEPARTMENT** Student Services **ROLE TYPE** Non-teaching **JOB TYPE** Full time **CONTRACT** Ongoing **LOCATION** Preston **APPLICATIONS CLOSE** 12 March 2025 **CHILD SAFETY OFFICER**: - **Annual Salary: $103,821 - $113,096 + Superannuation**: - **Ongoing Full Time Position**: - **Join us at MP, where we offer...

  • Accounts and Payroll Officer

    3 days ago

    Preston, Australia Mobility Access Modifications Full time

    **Accounts and Payroll Officer - Trade Industry** Flexible days and hours - 30 to 38 hours a week $38 to $45ph incl super Great work life balance - work from the office and home **Who we are**: Mobility Access Modifications is a company that specializes in modifying homes for the elderly and mobility impaired. Located in Preston we have over 21 years of...

  • Electorate Officer

    1 week ago

    Preston, Australia Parliament of Victoria Full time

    **Electorate Officer** **Nathan Lambert, Member for Preston** **The Department of Parliamentary Services provides support to all Members of Parliament for the recruitment and selection of their staff. On behalf of Nathan Lambert, Member for Preston, we are now recruiting for a full-time Electorate Officer (Grade 3).** - Ongoing, Part Time opportunity - EO...

  • Quality Assurance Officer

    5 days ago

    Preston, Victoria, Australia Centenary Bakehouse Full time

    Entry Level Role On the job training providedReporting to the QA Manager, you will be responsible for ensuring that quality standards and functions are maintained and overseeing quality control of raw material through to finished product.This role is fast-paced and hands-on, offering an immediate start, and an opportunity to learn and grow within the...

  • Senior Environmental Planning Officer

    5 days ago

    Preston, Victoria, Australia Council Jobs Full time

    Exciting Permanent Full-Time opportunity $97,099.24-$104,941.87 plus SuperannuationJoin the City Planning and Places teamAre you ready to protect the environment?Do you have a background in urban planning, environmental science or similar experience?Hume City Council is seeking a Senior Environmental Planning Officer who understands how protecting the...

  • Loss Prevention Advisor

    1 week ago

    Preston, Australia My Chemist Retail Group Full time

    **Loss Prevention Advisor - WA & SA**: From aspiring pharmacists to analytical payroll professionals, store support superstars to specialist skincare and cosmetic buyers and wise web developers to warehouse gurus - the opportunities really are limitless at Chemist Warehouse! Whether you're kick starting your career or looking for your next place to call...

  • able Billing Officer

    1 week ago

    Preston, Victoria, Australia Chemist Warehouse Full time $70,000 - $120,000 per year

    About UsChemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in...

  • Administrative Support Professional

    5 days ago

    Preston, Victoria, Australia beBeeCustomer Full time $46,000 - $58,000

    As a key member of our team, you will play a pivotal role in providing exceptional support to our staff and clients. Your primary responsibilities will include phone-based support and advice to our care staff, escalating issues as needed.Key ResponsibilitiesMaintain accurate records of support worker information, including working hours, leave requests, and...