Business Manager, Client Services

Posted: 06/01/2025

Closing Date: 31/01/2025

**Job Type**: Permanent Full-Time

Location: All Perth WA

Job Category: Community Services and Development,Healthcare & Medical

**A little about us**:
EverAbility Group have a long and proud history of providing services for people with disabilities across Western Australia and Tasmania. Together, our team of nearly 200 staff and over 500 volunteers support our growing group of diverse services.

Our growing family of services at EverAbility Group include:
VisAbility - our specialised service supporting people with blindness or vision impairment.

Guide Dogs WA and Guide Dogs Tasmania - our iconic service raising and training life changing assistance dogs.

Kites Children’s Therapy - our early intervention support, advice and solutions service transforming the lives of children and their families living with disability or developmental challenges.

Perron Place - our innovative and collaborative community centre.

This opens up a world of possibilities for our clients - and also opens up a host of career opportunities for you

**About the Role**

The Business Manager Client Services is responsible for providing the day
- to
- day oversight, leadership, development and management of EverAbility’s Client Services across Western Australia and Tasmania. Reporting to the Chief Operations Officer, the Manager works in collaboration with senior leaders to deliver the outcomes aligned with the organisational strategy, enabling high quality service delivery through engaged and motivated team members.

Services provided include allied health (Occupational Therapy, Physiotherapy, Speech, Exercise Physiology, Psychology, Orientation and Mobility, Social Work), accessible information and assistive technology support through centre based and mobile service delivery.

Key responsibilities include, but are not limited to:

- Strategic Leadership: Shape departmental strategy by analysing industry trends and implementing business plans to enhance services in the disability and aged care sectors.
- Client and Stakeholder Relationships: Build and manage relationships with clients and key stakeholders, resolving complex issues and fostering trust.
- Operational Oversight: Ensure compliance with regulations, optimise workflows, and oversee efficient, client-centered service delivery.
- Team Leadership: Recruit, develop, and supervise staff, fostering high performance through regular feedback and professional growth opportunities.
- Financial and Risk Management: Develop budgets, monitor financial performance, and implement corrective measures while mitigating operational risks.
- Stakeholder Engagement: Represent the organisation externally to build partnerships and advocate for client and organisational interests.
- Quality Assurance: Drive service excellence through quality assurance frameworks, continuous improvement initiatives, and feedback integration.

**Desired Skills and Experience**:
**About You**

Essential Qualifications and Experience:

- Tertiary qualification in nursing, allied health or health management (community sector experience preferred).
- Proven leadership and interpersonal skills to collaborate with clinical and non-clinical staff.
- Strong stakeholder management, analytical abilities, and financial acumen, including profit/loss management and operational reporting.
- Experience in preparing business cases, funding submissions and leading projects from inception to completion.
- Expertise in policy implementation, clinical governance, risk management and quality improvement within healthcare, disability or aged care settings.
- High proficiency in IT systems including clinical databases.

Desirable:

- Postgraduate qualifications in business, leadership or related areas.
- AHPRA registration.
- National Police Clearance
- NDIS Worker Screening Check
- WA Drivers Licence
- Working With Children Check
- Working with Vulnerable People check (TAS, NDIS endorsed)

Our Benefits

**Benefits**:
In return, you will be rewarded with:

- Free onsite parking and close to public transport (across the road from Victoria Park Train Station)
- Enjoy up to 3 days of additional paid leave during the Christmas and New Year holidays
- Free access to our gy
- Working in a supportive environment with ongoing professional development and training
- Employee Assistance Program
- NFP salary packaging options - use some of your salary for everyday expenses before income tax; meaning you can increase your take-home pay

**How to apply?**

We encourage people with disability and of Aboriginal and Torres Strait Islander background to apply. Everyone is welcome, as we are an inclusive and diverse workplace.