Call Centre Manager

2 weeks ago

Byron Bay, Australia HAPPY TRAVELS Full time

**Description**:
**Progress your career in tourism and develop your sales skills with this exciting and dynamic role with Australia’s fastest growing independent travel agency - Happy Travels.**

**Here at Happy Travels we are searching for our next Travel Store Manager. We are looking for a high energy, engaging and vibrant person who can join our Happy family and perform in our fast paced working environment.**

**The lifestyle consists of making dreams come true for adventure travellers and tourists alike. We guide our customers into sourcing the best tours, activities and experiences that Australia, Fiji and New Zealand have to offer.**

In this role you will be responsible for managing and driving an energetic sales team to continually hit KPI’s in order to create travel memories that will last for lifetimes for our customers.
- Complaints handling and customer service
- Proactively driving sales efforts and pushing for weekly sales targets
- Creating tailor made travel itineraries and selling travel products and tour packages
- Identifying customer requirements and pairing them with suitable solutions
- Driving increased traffic and communications via multiple social media platforms
- Maintaining and Improving website and CRM content and updates
- Ensuring a high level of customer service and satisfaction across all staff members
- Liaising with travel partners, including tour operators and hotels, to manage bookings and schedules and develop long term partnerships
- Managing, training, and providing overall guidance to the sales team in your store
- Constantly leading by example and motivating the team to hit their targets and ensure company profitability
- Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism
- Managing budgets and maintaining statistical and financial record
- Overseeing the recruitment, selection and retention of staff as well as staff training
- Oversee rosters, payroll, administration and health and safety operations
- Organising targets, incentives, bonus schemes and competitions
- Dealing with disciplinary matters and customer complaints

**To be successful in this role you will**:

- Have an infectious passion for travel
- Have a willingness to do what it takes to create energy and sales.
- Possess developed leadership skills
- Have the ability to set and achieve goals for you and others
- Have great communication skills
- Be integral and trustworthy
- Have a great attention to detail and time management skills
- Have the ability to work with little supervision
- Have a passion for employee development and progression
- Identify issues and develop creative and cost-effective solutions
- Possess developed experience managing Wordpress and other CRMs
- Experience in travel sales within Australia and New Zealand

**Highly Regarded Experience**:

- Experience with HERO

**Salary**: $60,000.00 - $80,000.00 per year plus bonus and superannuation

**Role Type**:

- In-house - Permanent - Full-time - Mid-Senior Level

**Pay Rate**:

- 60000 AUD - 80000 AUD (Annum)

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