Software Product Specialist

4 days ago

Adelaide CBD, Australia Peoplebank Full time

Peoplebank are patterning with a mid-sized Software company to recruit a new **Software Product Specialist** **(Software Implementation / Customer Success focussed)** to join their growing team, based in **Adelaide**.

As a Product Specialist, you will get to work with new and existing clients to implement our clients Software products and to ensure clients are getting the most value out of our products.

You'll enjoy working with clients to understand their business needs and working in collaboration with others within the Product and Operations team to solve problems and deliver business value.

You thrive on the challenge of finding the right solution for the right situation. You enjoy interacting with people and can talk with people from a broad range of backgrounds to gain a deeper understanding of their requirements to inform and execute a successful implementation.

**Responsibilities**
- Work directly with our new clients to onboard Products, while incorporating custom configurations to meet their specific needs
- Participate in multiple onboarding projects simultaneously with some projects running for 4-6 weeks and some running for 6-12 months, depending on the product
- Work closely with product owners, developers, support staff, and other internal and external stakeholders to deliver results aligned with our Goals
- Engaging all stakeholders effectively and meeting project deadlines in close collaboration with the project team
- Contribute to solving clients' workforce problems and challenges, in a structured and methodical manner
- Drive retention and growth among our clients by understanding their business needs and helping them succeed.

**Skills and Experience**
- ** 3-5+ years**' experience in a **Customer Success** or **Product Implementation** role
- Motivated, independent, passion for problem-solving, strong consultative approach, ability to work in a fast-paced environment
- Meticulous attention to detail
- Excellent verbal and written communication skills
- A positive attitude and mindset

Alternatively, you can call **Jodeane Cabral** on **08 7078 8892**

**SA**: LHS 296564

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