Customer Care Officer

7 days ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Seeking a customer service professional to join a well-known reputable Australian company in Eastern Melbourne

Your New Company
A long-standing Australian company that has succeeded in the electrical appliance industry for over 40 years. They are the sole distributor and marketer in Australia of world-renowned premium household and commercial brands. They are seeking a customer care officer to join their customer care team in Oakleigh.

Your Role
You will be responsible for after care service, complaints and warranties to deliver a professional level of service to the company’s retailers & customers
Your core responsibilities will be focused on providing a memorable customer service experience and a positive attitude to all stakeholders
Manage the allocation of work for service agents including selection & de-selection Manage out of warranty requests on a case by case basis and with respect
Trouble shoot with the support of Technical support to avoid unnecessary claims and to enable a speedy resolution
Ensure compliance with operational policies and procedures and builds in continuous improvement practices Design, create and maintain a FAQ manual for new team members
Reception cover when required - managing incoming calls and redirecting them to appropriate internal person as required, advise on company information, collect customer information and other pertinent information such as addresses and phone numbers as appropriate

What you will need to succeed
Outstanding customer service
Ability to self-manage and undertake tasks with mínimal direction
Complaints experience ideally
Experience working with in a contact centre or retail environment
Deal well under pressure and has time management skills
High attention to detail

What you get in return
A Competitive salary package
Career progression
Working for a well-known and reputable Australian company
Full time permanent position

What you need to do now

**LHS 297508** #2682951

  • Customer Care Officer

    1 week ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    An exciting customer service opportunity in Eastern Melbourne Amazing opportunity working directly with customers with an Australian distributor of premium appliances Your New Company A long-standing Australian company that has succeeded in the electrical appliance industry for over 40 years. They are the sole distributor and marketer in Australia of...

  • Customer Service Officer

    1 week ago

    Melbourne South Eastern Suburbs, Australia Page Personnel Full time

    Hastings Location with Free Parking - Manufacturing and Production Business **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - Daily data entry of customer sales orders. - Working closely with internal territory manages to process customer requests. - Coordinating freight and...

  • Customer Service Officer

    5 days ago

    Melbourne South Eastern Suburbs, Australia Page Personnel Full time

    On-Going Contract! - Heatherton Location with Free Parking. **About Our Client**: Reporting to the Customer Service Manager, your main role and responsibilities will include but not limited to: - Process of customer sales order data entry of customer orders, daily. - Data integration and ensuring the CRM database is continuously up to date. - Organising...

  • Customer Service Officer

    1 week ago

    Melbourne South Eastern Suburbs, Australia Page Personnel Full time

    6-9 Month Contract Then Permanent - Large International Brand **About Our Client**: Our client is a well-known manufacturing, retail, and repairer of tolls and equipment that is crucial to the operations of thousands of other businesses, daily. Having been in operations for over 50 years, they have continually been a successful and highly profitable...

  • Customer Service Officer

    1 week ago

    Melbourne Eastern Suburbs, Australia Page Personnel Full time

    Immediate Start Available - Excellent Training & Team Environment **About Our Client**: Reporting to the Customer Service Manager, the main duties include, but are not limited to: - Following up on customer and administration documents for customers. - Fixing credits and refunds for damaged, missed, or undelivered stock. - Internal communication with...

  • Digital Customer Service Officer

    1 week ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Digital Customer Service Officer I Heatherton / Ringwood locations | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all...

  • Digital Customer Service Officer

    1 week ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Digital Customer Service Officer I Frankston location | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced...

  • Care Professional

    2 weeks ago

    Melbourne South Eastern Suburbs, Australia Hazel Home Care Full time

    South East Melbourne- Care Professional **Who am I?** I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated...

  • Care Manager

    2 weeks ago

    Melbourne South Eastern Suburbs, Australia Hazel Home Care Full time

    South East Melbourne- Care Manager - Melbourne **Who am I?** I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am...

  • Customer Care Officer

    5 days ago

    Melbourne, Australia Osborne Richardson Australia Full time

    **Salary**: $35-$40 per hour **Location**: VIC - Melbourne **Ref**: CustomerCare Offcr **Description**: Osborne Richardson are delighted to offer an opportunity as a Customer Care Officer with Kingston City Council in Melbourne. The Customer Care Officer’s key responsibility will be to deliver outstanding customer service whilst being an Ambassador for...