Care Manager

2 weeks ago

Melbourne South Eastern Suburbs, Australia Hazel Home Care Full time

South East Melbourne- Care Manager - Melbourne

**Who am I?**

I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to add value to Hazel Home Care’s goal of supporting older Australians to remain living at home with quality care and services. I am looking for an opportunity to join a growing organisation where I will be challenged and I can make a real difference to older people’s lives. I am an exceptional communicator; I always ask questions and I positively look for solutions.

As a high-performing individual, I love both the scope and accountability that comes from working within an open structure. I treat everyone with respect and show humility with all interactions. I believe that Hazel Home Care makes a real difference to our customers lives and I work to ensure that I can also make a difference to what we do and the service we deliver. I am thoughtful, flexible, compassionate, kind and value relationships. I work for Hazel Home Care

**Our Values**

You’re here because of your unique talents and the fire in your belly to do something meaningful. When making decisions, working with colleagues and caring for customers these are the values we follow, these are the values we care about.
- Champion positivity: whether natural or learnt, positivity is contagious
- Be accountable: do the right thing even when no one is watching
- We are one team: people and diversity make us strong
- Courage counts: sometimes the hard road is the right road
- Strive to be your best: we value continuous improvement, perseverance and a sense of urgency
- Embrace the adventure: be curious, ask for help and demonstrate an ability to grow.
- Above all, we treat each other with the same concern, kindness and respect we treat our customers.

**Role Description**

Reporting to the Service Manager this role is responsible for ensuring quality care and support is delivered in a customer centric way to enable more older Australians to remain living at home safely.

You will be responsible for the planning and oversight of the scheduling and delivery of timely care and supports that meet customer goals and delivers exceptional service.

You will work as part of a dynamic, passionate and fun team in a fast-growing business that offers plenty of growth and career potential.

**Key Responsibilities**
- Planning and oversight of the scheduling of support workers and third-party suppliers to deliver quality care and services
- Working collaboratively with the Service Manager to undertake and ensure timely recruitment and effective performance management of staff
- Responsible for the development and review of Care Plans in consultation with customers and their families
- Ensure individual consumers budgets are accurately recorded and monitored regularly to reflect the customer’s care plan
- Regularly reviewing customer Care Plans.

**Key selection criteria**
- 12 months Care Manager experience
- Highly professional and able to act with compassion
- Exceptional time management skills
- Excellent administrative and computer skills
- Excellent communication skills

**Requirements**:

- Police Check
- Up-to-date COVID-19 & Flu vaccinations
- Drivers licence and own car to travel to visit customers (depending on the services you will deliver)

**How to Apply

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