Desktop Services Administrator

4 days ago

Melbourne, Australia Latitude Financial Services Full time

Our greatest assets are not our extensive tech investments or tools, swanky offices or shiny MACs, our greatest assets are our people The Desktop Services administrators form part of a team of human centered technical problem solvers that enable the enterprise to be at their most effective.

**Responsibilities**:

- Responsible for managing and coordinating all aspects of Desktop Support (1st & 2nd level) to end users. (up to 1000 users)
- Providing telephone and face to face technical support to users regarding Desktop issues.
- Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
- Maintaining accurate log entries of fault with resolution and contact details.
- Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
- Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
- Working on tasks as assigned by IT Support Manager.
- Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
- Ensuring technical queries not progressing are escalated to Network Engineers according to established procedures.
- Participating in ongoing team training.

Let’s talk about you:

- Sound technical knowledge of Desktop hardware and both standard and customised (in-house) software.
- Sound analytical and problem-solving skills.
- Good time management and communication skills.
- Ability to manage multiple problems at once and prioritise issues.
- Strong customer service focus.
- Sound knowledge of the organisation's Standard Operating Environment (SOE).
- ITIL Foundation Certificate a nice to have.
- Good understanding of a range of Microsoft Back Office products (Active Directory, Azure, Intune, Autopilot, SCCM, MS Exchange, MS Teams)
- Experience working within an ITIL framework and toolsets. I.e. ServiceNow an advantage
- Self-motivated, capable of working with limited supervision, pro-actively reporting on status and tasks.

Sound like you? That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Act Right, Show Care, Be Curious.- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._

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