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Community Care Administration Officer

2 weeks ago

Flinders, Australia Flinders Shire Council Full time

**Award Classification**: Level 1-2

**Employment Conditions**:

- Queensland Local Government Industry (Stream A) Award - _
- State 2017_

**Department / Branch**: Community Services & Wellbeing / Community Care

**Principal Location**: Shire Office, Hughenden

**Reports to**: Community Care Team Leader (or as directed)

**Direct Reports**: Nil

**Flinders Shire**

**Our Vision**:Flinders Shire - a place of discovery, opportunity and lifestyle

**Our Mission**:To promote quality of life through leadership, attitude and respect

**Our Values**:

- A Caring Philosophy
- Pursuit of Excellence
- Teamwork
- Local Ownership
- Communication
- Leadership
- Recognition

**The Department**

**Position Objective**

The Community Care Administration Officer is responsible for the provision of effective and
efficient administration and customer service support services across the Community Care team
and to the broader Community Services & Wellbeing Team as required.

As a representative of Council, demonstrated professionalism and a commitment to a high level of
service and continuous improvement in the best interest of Council and the Community are
essential.

**Community Development**
**& Engagement**

**Arts and Culture Development**

**Historical Preservation**

**Communications and**
**Community Engagement**

**Community Recovery and**
**Resilience**

**Community Events and**
**Activities**

**Library &**
**Resource**
**Services**

**Library service**

**First 5 Forever**
**Program**

**School Holiday**
**Program & Events**

**Technology**
**Education**

**Human Services**
**Access Program**

**Tourism &**

**Economic**

**Development**

**Flinders Discovery**
**Centre**

**Investment Attraction**

**Tourism Product**
**Development**

**Regional Marketing**
**and Promotion**

**Sport, Recreation**
**& Wellbeing**

**Open Spaces**
**Planning**

**Facilities**
**Management**

**Health Promotion**
**Activities**

**Youth Services**

**Community Care**

**Aged Care Accommodation**

**Home Care Packages**

**Commonwealth Home Support**
**Program**

**Community Transport**

**Meals on Wheels**

**NDIS**

**Veterans Home Care**

**Community Services & Wellbeing**

**Key Responsibilities**

**_Data Entry & Service Support _**
- Provide administrative support to the Community Care Team Leader to assist in

delivering Community Care services
- Perform customer service duties for the Community Care administration, including

respectful and courteous manner
- Assist in maintaining physical and electronic records management system, including

filing and archiving, data input and reporting and submitting electronic funding claims
- Ensure appropriate stationery supplies are maintained
- Produce agendas and minutes for meetings and arrange venues and catering as

required
- Assist in planning and distributing monthly newsletters, monthly planners and activity

flyers for Aged Care and Disability Programs
- Organise, arrange and allocate fleet vehicles to maximise usage
- Report fleet vehicle usage data and maintenance concerns or issues to Council

Workshop
- Prepare or assist with the preparation of procedures for work area
- Collate and accurately enter daily service data
- Assist with obtaining quotations and purchasing in line with Council’s procurement

policy
**_ _**
**_Administration Support _**
- Ensure general administration and records management requirements are being met
- Provide courteous and professional customer service to internal and external

customers and conduct all transactions in an ethical and efficient manner
- Contribute positively to a supportive team-based work environment and participate in

team meetings and training sessions as required
- Ensure that requests are acted on and reported upon in accordance with Council Policy
- Keep the Community Care Team Leader appropriately and adequately informed on the

current state of activities relevant to your role and to highlight in advance any points
likely to influence Council operations or relations with ratepayers and/or the public
- Maintain a personal time management system to ensure deadlines are met; to ensure

that other staff of the Council are given due notice and time to comply with deadlines
so that their own personal planning is not inconvenienced
- Assist with developing and disseminating communication and marketing materials

which promote community care service to clients, the community and stakeholders e.g.
newsletters, website, and social media
**_General _**
- Participate in training of employees and volunteers
- Consistently complete allocated tasks to a high standard and within agreed timeframes
- Undertake other tasks up to and including your competency and level
- Actively promote the values of the organisation to staff
- Actively participate in identifying, recommending, developing and implementing

measures through which allocated tasks and responsibilities may be carried out more
effectively and efficiently

**_Organisational Co