Community Care Team Leader Vrn 13/23

**Award Classification**: Contract - 4 years

**Employment Conditions**:

- Queensland Local Government Industry (Stream A) Award - _
- State 2017_

**Department / Branch**: Community Services & Wellbeing / Community Care

**Principal Location**: Shire Office, Hughenden

**Reports to**: Director of Community Services & Wellbeing (or as directed)

**Direct Reports**: 15

**Flinders Shire**

**Our Vision**:Flinders Shire - a place of discovery, opportunity and lifestyle

**Our Mission**:To promote quality of life through leadership, attitude and respect

**Our Values**:

- A Caring Philosophy
- Pursuit of Excellence
- Teamwork
- Local Ownership
- Communication
- Leadership
- Recognition

**The Department**

**Position Objective**

The Community Care Team Leader is responsible for providing operational leadership,
management and coordination of the Community Care functions including Case Coordination,
Support Work, Recreation and Transport.

As a representative of Council, demonstrated professionalism and a commitment to a high level of
service and continuous improvement in the best interest of Council and the Community are
essential.

**Community Development**
**& Engagement**

**Arts and Culture Development**

**Historical Preservation**

**Communications and**
**Community Engagement**

**Community Recovery and**
**Resilience**

**Community Events and**
**Activities**

**Library &**
**Resource**
**Services**

**Library service**

**First 5 Forever**
**Program**

**School Holiday**
**Program & Events**

**Technology**
**Education**

**Human Services**
**Access Program**

**Tourism &**

**Economic**

**Development**

**Flinders Discovery**
**Centre**

**Investment Attraction**

**Tourism Product**
**Development**

**Regional Marketing**
**and Promotion**

**Sport, Recreation**
**& Wellbeing**

**Open Spaces**
**Planning**

**Facilities**
**Management**

**Health Promotion**
**Activities**

**Youth Services**

**Community Care**

**Aged Care Accommodation**

**Home Care Packages**

**Commonwealth Home Support**
**Program**

**Community Transport**

**Meals on Wheels**

**NDIS**

**Veterans Home Care**

**Community Services & Wellbeing**

**Key Responsibilities**

**_Leadership & Service Management_**
- Manage and oversee operations of Community Care program including staffing, financial

management, rostering, purchasing, record management and reporting requirements
- Work collaboratively with the Community Care team to ensure best practice is being

integrated across services and providing best care solutions to clients
- Monitor, review and report on Community Care operational outputs, service standards,

compliance with Council policy and procedures, and staff development requirements to
Council and funding bodies as required
- Oversee a fair and equitable roster system aligned to client services for Flinders Shire
- Lead the Community Care team and engage as an active team member and role model,

ensuring communication is maintained and team roadblocks are removed where possible
- Provide constructive feedback and manage performance of team including undertaking

performance reviews within Council’s performance cycle
- Review and report concern of health and safety for staff, volunteers and clients during

employment activities and actively participate in removing risks
- Manage and coordinate quality and safety audit requirements and self-assessment as

ongoing commitment to continuous quality improvement
- Develop, review and implement policies, work practices and procedures for the service
- Proactively source funding options to align Community Care objectives and Council’s

strategic directions

**_Care Management & Coordination _**
- Manage and oversee the client journey from initial contact to ensure a consistent and high
- quality experience
- Working with the Assistant Coordinator, undertake all requirements care coordination and

management to support clients care needs, including development of care plans, client
budgets (for Home Care Package clients only), purchases of equipment and modifications,
and referral to clinical support services as required
- Oversee and hold meetings with clients' families to ensure clear communication and

achievement of objectives
- Oversee maintenance of client records and documentation in line with accreditation

standards
- Develop and maintain operational service systems and processes to support effective

service management

with regulations, legislation, and funding agency agreements
- Coordinate and promote Council’s aged care independent living centre and accommodation

options including rental agreements and facility bookings
- Develop, review and deliver in-house training for team in line with accreditation standards
- Research and recommend opportunities for service development and expansion in line with

client and community needs

**_Stakeholder Engagement _**
- Develop effective relations with stakeholders, both internal and external ensuring pos