Community Care Support Worker

**Award Classification**: Aged Care

**Employment Conditions**:

- Queensland Local Government Industry (Stream B) Award - State _
- 2017 _

**Department / Branch**: Community Services & Wellbeing / Community Care

**Principal Location**: Shire Office, Hughenden

**Reports to**: Community Care Team Leader (or as directed)

**Direct Reports**: Nil

**Flinders Shire**

**Our Vision**:Flinders Shire - a place of discovery, opportunity and lifestyle

**Our Mission**:To promote quality of life through leadership, attitude and respect

**Our Values**:

- A Caring Philosophy
- Pursuit of Excellence
- Teamwork
- Local Ownership
- Communication
- Leadership
- Recognition

**Council Structure
**Position Objective**

Community Care Support Workers are responsible for providing care and support to eligible clients of the
Community Care Program to achieve their individual goals and live independently in the community.

As a representative of Council, demonstrated professionalism and a commitment to a high level of service
and continuous improvement in the best interest of Council and the Community are essential.

**Office of the Chief Executive Officer**:

- Investment, Attraction & Economic Development
- Executive Support
- Human Resources

**Corporate & Financial**
**Services**
- Financial Control
- Information &
Communication Technology
- Business & Customer Services
- Governance & Regulatory

Compliance
- Workplace Health & Safety

**Engineering
- Open Spaces & Community

Assets
- Asset Management
- Project Management
- Roads & Infrastructure

**Community Services &**
**Wellbeing**
- Community Development &
Engagement
- Tourism
- Community Care
- Regional Marketing &
Promotion
- Media / Communications

**Key Responsibilities**

**_Support Services _**
- Assist clients with a range of activities including:

- Support with personal hygiene, grooming and presentation
- General household cleaning and environmental maintenance tasks
- Social engagement activities in the home and/or local community
- Engagement in activities to support maintenance or improvement of health and wellbeing
- Carry out activities as specified in Client Support Plans and service agreements, with some flexibility

to meet the expressed wishes of the client within a delegated level of responsibility
- Maintain commitment to the rights of clients by maintaining confidentiality, respecting the values,

customs, preferences and spiritual beliefs of clients and their families/carers, and acting in such a
way that the rights of clients are protected
- Ensuring appropriate type and level of support to clients by:

- Being aware of the client’s current circumstances and needs
- Encouraging and supporting clients to continue interests, friendships and social interactions
- Encouraging the clients’ independence and reinforcing their capacities
- Advising the Supervisor of any changes in the client’s circumstances or needs
- Maintain skills through participation in education and developmental activities as directed by the

Team Leader
**_General _**
- Consistently complete allocated tasks to a high standard and within agreed timeframes
- Undertake other tasks up to and including your competency and level
- Actively promote the values of the organisation to staff
- Actively participate in identifying, recommending, developing and implementing measures through

which allocated tasks and responsibilities may be carried out more effectively and efficiently
**_Administration _**
- Ensure general administration and records management requirements are being met
- Provide courteous and professional customer service to internal and external customers and

conduct all transactions in an ethical and efficient manner
- Contribute positively to a supportive team-based work environment and participate in team

meetings and training sessions as required
- Ensure that requests are acted on and reported upon in accordance with Council Policy
- Keep your supervisor/manager appropriately and adequately informed on the current state of

activities relevant to your role and to highlight in advance any points likely to influence Council
operations or relations with ratepayers and/or the public
- Maintain a personal time management system to ensure deadlines are met; to ensure that other

staff of the Council are given due notice and time to comply with deadlines so that their own
personal planning is not inconvenienced
**_Organisational Continuous Improvement & Quality Management _**
- Willingness and ability to adapt to challenge and opportunities:

- changing workforce capabilities through multiskilling, succession planning, knowledge
- management
- changing technologies and operational procedures by expanding your knowledge of future

trends and required competencies
- Willingness and ability to set the example and live the values
- Willingness and ability to advocate a positive and constructive organisational culture
- Willingness to accept responsibility for your own