Customer Care Consultant

4 days ago

Greater Adelaide SA, Australia Hudson Australia Full time

**Role**: Customer Care Consultant
**Eligibility**: Australian Citizens or Permanent Residents only
**Hours**: Anticipated 38 hours per week - 4 rotations - Adelaide: 7:30 am to 6:30 pm
**Working days**: Monday to Friday
**Position Type**: Permanent
**Salary**: $58,823 + super
**Start Date**: 24th February
**Paid Training/Induction**: 8-12 weeks
**Location**: Adelaide CBD (Hybrid)/ 2 office days (Wed and Thurs), 3 days WFH.

**About the company**:
Our client, a leading salary packaging provider in Australia, specializes in offering workplace benefits that deliver genuine tax savings, empowering customers to maximize their financial resources.

**About the role**:

- As a Customer Care Consultant, you'll be the go-to person for customers, providing top-tier service across various platforms.Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits through salary packaging.

**You will be responsible for**:

- Answering customer enquiries in a courteous and professional manner on the first call where possible to deliver an efficient, accurate and enthusiastic customer experience both inbound and outbound.
- Help customers discover extra products to maximize their salary benefits
- Investigate customer complaints and provide resolution where possible, before escalating.
- Proactively assess the health of a customer account ensuring where appropriate solutions are implemented to ensure customers are receiving the maximum salary packaging benefits
- Guide customers through using the self-service portal and assist with account changes and basic tax-related inquiries (we'll provide training)Focus on Net Promoter Score by delivering high quality customer service on every customer interaction.

**About you**:
We're seeking proactive team players with a passion for helping others. You'll thrive in this role if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.

**You will have**:

- Prior experience in customer service roles is essential
- Experience in a call centre would be highly beneficial
- Ability to hit multiple KPIs
- Excellent communication skills, both written and verbal
- Confidence in explaining financial concepts and helping customers understand their options
- A knack for building rapport and upselling products where relevant
- Tech-savvy and comfortable navigating different systems
- Sharp data entry skills and an eye for accuracyKnowledge and understanding of Fringe Benefits Tax or Knowledge in salary packaging - would be highly regarded

**Why Join?**
Be part of a fun and energetic team with plenty of room to grow
Play a key role in helping customers maximize their financial benefits
Learn valuable skills in finance, tax, and customer support
Hybrid work options available

Interested? Make sure to apply

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