Customer Relations Consultant

Customer Relations Consultant

BT Financial Group (BT) is the wealth management arm of the Westpac Group and has been helping Australians protect, manage, and grow their wealth since 1969.
- Entry level opportunity with BT Financial Group (BT) for committed customer service super stars seeking a long-term career in financial services
- Full-time paid training provided
- Permanent full-time role based in Bedford Park

**How will I help?**

The Customer Relations Consultant is responsible for servicing all inbound contacts within a structured call centre environment from existing and prospective customer, employers and financial advisors regarding products and services offered by BT Financial Group.

The role responsibilities include but are not limited to:

- Answer inbound contacts and take ownership of all requests and ensure customer satisfaction
- High level of efficiency to deliver customer needs
- Ability to utilise multiple computer systems while speaking with customers
- Provide exceptional customer service for all internal and external customers
- Service existing policy holders and potential new customers
- Adhere to compliance needs

**What's in it for you?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

You will have a passion for delighting customers with some technical skills or interest within banking. You enjoy working in a regularly changing environment and have the ability to think laterally to strive for the best possible outcome for business, customer, and external stakeholders.

You will have:

- Strong communication and interpersonal skills with ability to build relationships
- Exceptional verbal and written communication skills
- High level of attention to detail and accuracy
- Sound analytical and problem-solving skills
- Great customer service and admin experience

**What's it like to work there?**
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002914165556