Customer Care Consultant

4 days ago

Greater Adelaide SA, Australia McMillan Shakespeare Full time

We are dedicated to delivering outstanding customer experiences and providing high level service and support. We’re looking for enthusiastic individuals with a customer first focus to join our team.

At McMillan Shakespeare (MMS), our purpose is to make a difference to people’s lives where we believe customer is always first, everyone matters and strive for greatness.
- Start date: 30th September 2024
- Enjoy working 2 Days in Office and 3 Days from Home

MMS pioneered salary packaging and novated leasing in Australia. Whilst we’ve grown from a small, family-run business to a global, top 200 ASX-listed company, that entrepreneurial spirit remains at the heart of everything we do.

As a Customer Care Consultant in our contact centre you will champion our value of Customer Always, demonstrating a customer-centric mindset in all of your interactions. You will be the first point of contact for customers, responding promptly, helping with inquiries, resolving issues, and explaining technical information in a simple manner.

These roles provide an entry point into the Financial Services industry. Our contact centre continues to be the launching pad for many people to move into more specialised roles and grow their careers. We will provide you with all of the tools and the training that you need to succeed.

Why MMS?
- We believe we are Better Together; we work together to do the right thing and deliver better outcomes for our customers and each other
- We provide you with all of the necessary training in salary packaging and novated leasing
- Work-Life Balance - 38 hours a week with a rotating roster between 8am and 7pm, no weekend work
- We provide you with everything you need to get started, you’ll receive a company laptop, monitor, keyboard, mouse, and headset

What’s your contribution?
- A strong customer service focus
- Recent experience working in Contact Centre, Retail or Hospitality
- You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues
- Keen problem solver who thinks outside the box
- Exceptional verbal and written communication skills
- Demonstrated attention to detail
- Solid experience learning and using new systems

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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