Casual Customer Care Representative

2 weeks ago

West Gosford, Australia Animal Referral Hospital Full time

We are on the hunt for an experienced Customer Care representative to join our well-run Customer Care Team on a casual basis at ARH Gosford on Sydney’s gorgeous Central Coast

Work with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of the Central Coast

Gosford boasts a relaxed lifestyle that comes with 40+ sandy beaches, State Forests, and national Parks. A mild climate offers comfortable surrounds all year round. If you are looking for a more relaxed lifestyle or a sea change, consider Gosford as your next home.

**About Us**

ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment.

A vacancy has arisen for an experienced Customer Care representative who has a passion for teamwork and a real interest in assisting people through very emotional and challenging circumstances.

This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail.

**About Your New Role**

Our Client Services Department requires a customer care representative to help co-ordinate daily operations and help facilitate the high emergency standards we are passionate about.

We are looking to appoint a talented individual who values team cohesion, innovation, maximizing nurse skillsets and the never-ending quest to improve

This is a casual position, to help with annual leave, sick leave and other roster vacancies.

**About You**
- Previous experience in the Veterinary or health industry preferred
- 2+ years' experience within a client services position within a fast-paced environment,
- Have a strong work ethic and enjoy working as part of a team.
- Commitment to gold standard patient care and a “fear-free” approach to patient handling.
- The confidence and initiative to work autonomously yet lean on your team as needed.
- Ability to multi-task and navigate within a busy, multi-departmental workplace
- A passion for excellent customer service and exceptional communication and interpersonal skills,
- Exemplary organizational skills and a high attention to detail.

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