Complaints Officer

2 days ago

Albion Park Rail, Australia Warrigal Full time

**Hourly Rate**: $38.84 - $45.68
- New position
- Award winning organisation
- Competitive pay and Not for Profit salary packaging

**About the role**:
As part of the Operational Quality and Compliance (OQAC) team, you will support the implementation of the organisational complaints monitoring and responses to the Aged Care Quality and Compliance Commission requirements.
This is a part time position at 32 hours per week.
**To be successful you will need**:

- Demonstrated interpersonal skills and an ability to work effectively and collaboratively as part of a team.
- Demonstrated ability to gather and analyse information from complaints and draft responses within set timeframes.
- Excellent verbal and written communication skills with particular attention to detail and formal writing skills
- Demonstrated ability to write information that is meaningful and addresses the concerns raised
- Demonstrated research skills with an ability to understand and implement legislative requirements, external standards and current best practice
- High level organisational, time management and administrative ability
- Proven ability to complete projects and meet deadlines with mínimal supervision
- Demonstrated high-level computer skills and proficiency in the use of Microsoft Office software.
- Current Driver’s License

**Benefits to you**:

- Competitive pay and NFP salary packaging including up to $15,900 in pre-tax earnings plus $2,650 to contribute towards entertainment benefits each FBT year
- Commitment to on-going professional and career development opportunities
- Flexible working arrangements and rosters
- Career break schemes and purchased leave
- Get Healthy at Work program
- An intentional workplace culture, working with inspiring people who have passion and heart

**About Warrigal**:
Our workplace culture, what we call ‘The Warrigal Way’, is very important to us. We have a very approachable and supportive team, whether it’s our executive leaders, managers, or any one of our care home staff or volunteers, we support each other to bring the best possible outcomes for our residents and customers. We believe older people should have the opportunity to be themselves, be happy, connected and live great lives. Providing outstanding support and services for older people, that’s our story.

**Job Types**: Part-time, Permanent

**Salary**: $38.84 - $45.68 per hour

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