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Complaints Officer

3 weeks ago

Norwest Business Park, Australia Kennedy Reid Full time

Leading player in the automotive services sector
- Complaints & escalation handling
- Contract position with the view to extend, or go permanent

**The Company**
Our client are a global automotive organisation and have an exceptional reputation in the market. Employing over 1,200 team members across Australia and New Zealand, be apart of a global company.

**The Role**
Part of the Customer Service team, you will be handling enquires, complaints & escalations, with your duties including but not be limited to:

- Continuous retention of the customer through service bookings (inbound)
- Proactive engagement on the ownership lifecycle of their vehicle (inbound and outbound)
- Attend to customer complaints, ensuring these are positively resolved within a timely manner
- Provide fast speed of response to customers through any channel, in line with KPI expectations.
- **Hours**: Monday to Friday 8:30am-5:00pm (WFH available)
- **Hourly Rate**: $30-$33 per hour + super
- **Contract**: 3-month contract with view to extend or go permanent
- **Location**: Norwest Business Park, 2153 - free parking available on-site

**To be successful in this role you will have**:

- **Previous experience dealing with high volume complaints/escalations is a must (can be in person or in a call centre environment)**:

- Excellent verbal and written communication skills
- Call centre experience desirable

**Key attractions**:

- Prove yourself, and they will create a permanent role
- Ongoing training and opportunities for career progression.
- Enjoy being part of a company's social events such as BBQ's, company dinners and fun activities.
- Lots of company recognition for good performance.
- Employee Advantage program (providing employees with competitive benefits such as vehicle benefits, family friendly benefits, and access to discounted benefits).

**APPLY NOW