Administration Officer

4 days ago

Osborne Park, Australia Right at Home Perth West Coast Full time

**p, DeIs making a difference to peoples lives important to you? If so, this is the opportunity you can't miss**

**Right at Home Perth West Coast & Perth Northern Suburbs** provide a range of care services to assist with people living independently at home. Our dedicated care team support clients at home and in the community 24/7 across various shifts using a unique and internationally recognised system of delivering care that is focused on consumer directed care. We have a genuine sense of caring and are extremely passionate about delivering a high standard of service to our clients underpinned by our core values of the Right People, Right Approach, Right Services and the Right Mission.

The successful applicant will be assisting with the following
- Handling of incoming calls in a professional manner
- Dealing with a range of disabled, seniors and frail elderly customers and their families on a daily basis, handling anything from information requests, feedback, general care enquiries to complaints.
- General day to day administration of the office
- Deal with enquiries in a timely manner and/or take appropriate follow-up action
- Scheduling, planning and organising care worker workloads to meet both customer and business needs in alingment with the SCHADS award
- Review refine and improve introduced rosters whilst maintaining client budgets
- Assist in roster day to day urgent situations as they arise in a timely manner
- Resolve issues and problem solve in a fast paced environment to meet client/business needs
- Work within deadlines
- Maintaing office equipment, including stationary, staff amenities
- Be part of the oncall team roster to receive sick calls
- Become a brand ambassador of our core values
- Promoting and committing your personal growth with learning and development

**Qualifications**

Relevant experience within the field
- Relevant office administrative qualification
- Understanding of the SCHADS award, HCP and NDIS structure highly desirable however not essential
- Certificate within home and community care (Aged or Disability) or similar desirable
- Intermediate Microsoft office skills - mandatory
- Good communication skill and telephone etiquette
- English language proficient

**Preferred Skills**
- Experience using a client information management system, highly desirable Visual Care
- Systems and process orientated
- Previous experience scheduling/matching care workers to clients within their home
- Strong time management and organisational skills
- Ability to develop/implement and evaluate organisational and client focused documentation and systems.
- Ability to create and promote a positive and supportive culture where everyone is valued
- Ability to problem solve, work within deadlines and think outside the box

Work Remotely
- No

**Salary**: $21.00 - $26.66 per hour

**Benefits**:

- Referral program

Schedule:

- Day shift
- Fixed shift
- Flexible hours

**Experience**:

- customer service: 2 years (preferred)
- administration: 2 years (preferred)

Licence/Certification:

- Drivers Licence & Reliable Transport (preferred)
- National Police Clearance (preferred)

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