Administration Support Officer

Primary Clinical Services Werribee, VIC Part-time

13/5/2025
- Werribee location | Onsite parking, close to public transport
- Part time ongoing position | 2 days per week
- Join a passionate headspace | Support youth mental health

About Orygen and headspace

Orygen is Australia’s Centre of Excellence in Youth Mental Health and the largest translational research organisation dedicated to youth mental health in the world.

For over 30 years, Orygen has led groundbreaking early intervention and developed evidence-based models of care to improve the mental health outcomes of young people aged 12-25.

headspace is a world-first youth mental health initiative that supports young people who are going through a tough time; whether it’s depression, anxiety, relationship break-ups or alcohol and other drug issues. The youth-friendly services at headspace are aimed at teenagers and young adults in recognition of the fact that 75 percent of mental disorders emerge before the age of 25 years.

About the job

The Administration Support Officer will provide operational support to the Senior Administration Officer of headspace Werribee to ensure the effective delivery of all administrative functions.

Reporting to the Senior Administration Officer you will:

- Client Reception and Support: Welcome and assist young people, families, and friends with enquiries and appointments; maintain a professional and friendly demeanour both in-person and via phone.
- Administrative Operations: Manage client records, schedule appointments, follow up on DNAs, and ensure accurate, timely handling of referrals, correspondence, and medical documentation.
- Centre Coordination: Ensure the centre is tidy, stocked, and youth-friendly; coordinate meeting rooms, catering, and supply orders while monitoring infection prevention and medical equipment.
- Team Collaboration and Training: Provide consistent communication on processes, support emergency procedures, and assist in training new administration staff through shadowing and mentorship.

Skills and experience

The following criteria must be met for consideration for this position:

- Administrative and Technical Expertise: Proven ability to deliver high-standard reception and administrative services, including advanced word processing, computer skills, and familiarity with medical software and Medicare billing systems.
- Knowledge and Compliance: Understanding of relevant legislation, policies, workplace health and safety practices, and confidentiality requirements, with the ability to uphold privacy standards.
- Communication and Collaboration: Strong interpersonal skills to effectively engage with young people, families, and diverse stakeholders, fostering a welcoming and inclusive environment.
- Problem-Solving and Initiative: Demonstrated capacity to multitask, exercise initiative, and solve problems efficiently while maintaining high levels of accuracy and attention to detail.

**Benefits**:

- Salary of $31.40 per hour + 11.5% superannuation and $15,900 in NFP salary packaging + $2,600 meals and entertainment card.
- Support Orygen's mission for youth mental health and contribute to positive social change.
- Be part of a team that values collaboration and innovative thinking, driving impactful results.
- Benefit from a location that is easily accessible by public transport and offers amenities that support a healthy work-life balance.
- Engage in innovative projects alongside passionate professionals across various disciplines.

How to apply

This is a part-time (0.4FTE - 2 days a week), ongoing position.