Local Laws Officer

**Vacancy Details**:

- Position:

- Organisation Unit:

- Location:

- Tenure:

- Closing:

- Synopsis:
- **2x 18 month fixed-term opportunities available**:

- **9 day rotating roster**:

- **$85,415 plus 13% Loading + 3% Safe City Allowance + 11.5% Superannuation**
- Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here._

**Together we Make the Difference **#teammelbourne**

**How this position will Make the Difference to City of Melbourne**:
The Local Laws Officer - Public Amenity Enforcement is dedicated to promoting exceptional customer service and creating a welcoming, safe environment for our residents, businesses and visitors. The Local Laws Team strive to engage with the community in a helpful and approachable manner, ensuring that everyone's concerns and questions are addressed with professionalism and courtesy.

The Local Laws Officer - Public Amenity Enforcement will detect and enforce breaches of local laws focusing on waste and recycling issues. These are inclusive of but not limited to public amenity issues, illegal dumping investigations, disposal of residential and commercial waste into public litter bins and enforcement of conditions related to the bin permitting system using the relevant legislation as well as responding to customer enquiries. The main duties include engaging with members of the public, property owners, businesses and tenants to achieve positive compliance outcomes using a combination of education, enforcement and collaboration. As a representative of the City of Melbourne, Local Laws Officers are pivotal in creating a welcoming and customer-centric culture for our residents, businesses and visitors. The role will also engage with the community in a helpful and approachable manner, ensuring that everyone's concerns and questions are addressed with professionalism and courtesy.
- For detailed information about the role, please refer to our PD attached.

**What you will bring (Selection Criteria)**

**All CoM employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and City of Melbourne’s iCare values - Integrity, Courage, Accountability, Respect and Excellence**
- Ability and willingness to adapt to a dynamic work environment with a flexible and positive approach to change, and personal learning and development
- Excellent customer service skills and an ability to deal with customers at all levels in a tactful and courteous manner
- Proven skills in written communication including the ability to prepare status reports, statistical information, and recommendations for improvements to processes, procedures and methods of work

In addition, the Local Laws Officer - Public Amenity Enforcement will ideally have the following:

- Demonstrated skills in conflict resolution and the ability to remain calm, objective and in control when dealing with customer issues and concerns.
- Sound computer skills including ability to use customer databases, the Microsoft Office range, including Microsoft 365 (Word, Excel, PowerPoint and Outlook), and other programs/ technologies used in compliance and enforcement activities
- Tertiary qualifications in a related discipline such as Certificate IV in Local Government (Regulatory Services) and or equivalent relevant experience - Preferable but not mandatory
- Knowledge in relevant EPA legislation and Environmental Local Laws is desirable but not mandatory.

The Local Laws Officer - Public Amenity Enforcement will work a 9-day fortnight rotating roster, and must be able to work between the hours of 6:30am to 6:00pm, Monday to Sunday. The Local Laws Officer - Public Amenity Enforcement also must hold a valid Probationary or Full Australian Driver Licence.

**What we can offer you**:

- **Career/Self-Development Programs**:

- **Paid Volunteer Leave**:

- **Flexible working environment**:

- **Wellbeing initiatives, Employee Assistance Program (EAP) and CoM Unity Employee Benefits**

By joining our us you will become part of a progressive team who work in a constructive, diverse and inclusive blue culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

**How to apply**
- Attach your resume
- Attach a cover letter addressing the Key Selection Criteria (maximum two pages)

Applications to be submitted by **11:45pm, Sunday 8 December 2024.**

Note: This role will require the successful incumbent to have full working rights within Australia.

To learn more about our recruitment process, please read our Recruitment pro