Office Administration Assistant

**About your new role**:
At Pearl Home Care Liverpool-Wollondilly, we are seeking an experienced and highly reliable Administration Assistant with exceptional people and organisational skills to join our Liverpool office.

This is a permanent part-time position (with flexible hours to suit your schedule) that may lead to a full-time role in the future.

Working closely with the directors, this position is responsible for providing valued administrative support to them and other staff members.

You will serve as the vital link between the organisation, our dedicated care workers, and our valued clients.

**Duties and Responsibilities**:

- Front-of-house reception duties at our Liverpool office (mínimal walk-ins).
- General administrative and office functions, including phone answering, visitor screening, and ordering stationary and other supplies.
- Reviewing and uploading tax invoices, and liaising with external vendors and suppliers if necessary.
- Assisting with the procurement of customer-related consumables and equipment.
- Ensuring documentation used as part of the consumer's care is maintained and encouraging input into consumer progress notes from GPs, allied health professionals, and other appropriate team members.
- Assisting the team in creating quality documents, including presentations, Excel spreadsheets, and Word reports.
- Supporting a range of general admin duties, including photocopying, scanning, typing, and minute-taking in meetings.
- Ensuring compliance with legislation and regulations, including (but not limited to) the Aged Care Act and associated standards.
- Actively contributing to the continuous quality improvement of the organisation.

**About you**:

- A minimum of 2 years of administration experience is essential.
- Highly developed communication skills (both oral and written) and interpersonal skills.
- Sound organizational skills with the ability to work independently, meet deadlines, and manage competing priorities.
- A business administration qualification is highly advantageous.
- Previous experience within the aged care or community services sector is desirable, however, we are willing to consider applicants from all backgrounds with a broad skill set.
- Passionate about the customer experience.
- Demonstrate empathy and understanding regarding customer needs and preferences and a commitment to providing a customer-centric approach.
- Solution-oriented, with a focus on achieving strong customer outcomes & solutions.
- Strong attention to detail, with the ability to troubleshoot and problem-solve effectively.
- Strong IT skills, including a proven ability to create Excel and Word documents.
- Experience in the use of Customer Relationship Management Systems is desirable but not essential.

**About Us**:
Pearl Home Care offers the best in professional and affordable in-home aged and disability care so that one can continue living comfortably and independently at their home. We are Australia’s most trusted home care professionals, with a national network of qualified and friendly care providers who offer home health care, education, and support to aged care and NDIS participants.

We prioritize not only our consumers but also your personal well-being and professional advancement. Our goal is to assist you in reaching a fulfilling career through excellent training and development opportunities.

**Mandatory Requirement**:

- Up-to-date national police check (issued within the last 6 months)
- The right to work in Australia.

**Job Type**: Part-time

**Salary**: $28.00 - $31.00 per hour

**Benefits**:

- Referral program

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have a current Police Check (National Police Certificate) or willing to obtain one for employment?
- Do you have experience in administration?
- Do you have data entry experience?

Work Authorisation:

- Australia (required)

Work Location: In person