Workplace Technology Analyst

4 days ago


Perth, Australia Cognizant Full time

**About the Role**

Cognizant is seeking a skilled and service-oriented **Workplace Technology Analyst** to join our team supporting a leading Resources client. This is a **Level 1/2 Desktop Support** role based in a corporate office, providing both **in-person and remote support** via a Technology Hub. You’ll work in a dynamic environment alongside global support teams, helping ensure smooth operation of end-user technology and delivering a positive experience for all users.

**Key Responsibilities**
- Provide Level 1/2 desktop support
- Log and manage interactions, incidents, and service requests
- Collaborate with global resolver teams to track and resolve issues
- Install, configure, and support hardware and software for end users
- Coordinate hardware repairs and warranty replacements
- Offer hands-on support for remote teams and assist with minor project tasks (e.g., relocations)
- Support Unified Communications for events and townhalls (Webex, Microsoft Stream)

**Essential Skills**
- Experience in Level 1/2 desktop support
- Proficiency in Windows 10/11, Microsoft 365 (Office, SharePoint, OneDrive, Teams), and Cisco Webex
- Familiarity with mobile device support (MDM, Intune, iOS, Android)
- Working knowledge of Active Directory and SCCM
- Experience with ITSM tools (ServiceNow preferred)
- Strong communication and customer service skills
- Analytical thinking and problem-solving abilities
- Hardware asset management experience

**Desirable Skills & Qualifications**
- Experience with Azure, PowerShell, Power Query/Power Automate, OS X
- ITIL v4 Foundation
- CompTIA A+
- Tertiary qualification in Information Technology



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