Digital Product Manager

**About us**

At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.

With ubank, our customers can discover what it feels like to save more, see exactly where they’re spending and own their own home faster. In short, we want to help them achieve real momentum with money.

**Your why**

You believe genuinely that Australians need a smarter bank and you want to be on the frontline of introducing them to it. You’ll be a guru in digital products, particularly mobile baking apps. You get out of bed in the morning excited about building a mobile banking app that stands out from competitors on all aspects of experience both, capability and features that have not been seen in the Australian market.

**How you will spend your time**

The Digital Product Manager is responsible for building, launching and managing the end to end mobile banking app experience that delivers on our strategic priorities and outcomes. To achieve this the Digital Product Manager will be required to prioritise and execute new initiatives that align to the strategy and combines the needs of technology, design, product, operations, legal, risk and compliance.
- Deliver a market leading app experience that supports ubank brand positioning and growth aspirations
- Lead ubanks service proposition through the day to day delivery of great, reliable and consistent experiences
- Act as the Product Owner for the ubank mobile app, working closely with deliver teams to define, design, build, test and release new features and enhancements.
- Maintain the product backlog, prioritising features and enhancements that align with the strategy and needs of all business units
- Ensure features are ready for development and can be executed to time, cost, quality and strategy
- Ensure all legal, regulatory and compliance frameworks are met
- Lead the delivery of changes to customers on a regular basis, working closely with key business areas to ensure operational readiness
- Manage day to day app operations including managing complaints, feedback and incidents
- Leverage qualitative and quantitative customer data combined with expert opinion to make timely decisions
- Lead and mentor other team members in mobile apps and digital service

**What makes you tick**
- You’ve been working in digital long enough to have some real wins under your belt; you like being accountable for results.
- You have a deep understanding of the customer and understand customer success equals ubank success
- You understand a digital product managers job is not done until we meet the customers’ need and we build quality relationships.
- You can effectively manage change, and assess the impact of change on requirements and impact on delivery
- You are comfortable with uncertainty and can manage conflicting priorities quickly and effectively
- You can easily adapt to a changing environment, and maintain a high level of personal resiliency
- You enjoy multi-tasking and are happy to take on responsibilities outside of your role scope if the business requires it.
- You value team success over individual success, and meeting customers’ needs is at the core of what drives you

**What you will bring**
- Minimum 2-3 years’ experience as a Product Owner
- Understanding of agile tools and processes
- Working experience of a fast paced agile development processes.
- Experience in using JIRA, Confluence, Google Analytics
- A problem-solving and collaboration skillset
- Strong attention to detail
- A relevant tertiary qualification is preferable
- Financial services experience is preferable
- Effective communication skills, both written and oral
- Be a team player.

**Why Ubank?**
- Fast-paced scale-up environment - we have the ability to be creative with our products and ship new features every couple of weeks
- Hybrid working model - our team enjoy working from home, but they love collaborating in person even more. Here, you'll get to do both.
- Fantastic culture and in office perks
- Competitive salary packaging and bonus incentives
- Paid Parental leave
- Referral bonus scheme

**Values. Every second.**
- Customer. Customer. Customer - We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success.
- Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative.
- Value Each Other - We respect everyone’s contribution, embracing a common goal and championing individuality.
- Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture.
- Show Up - We bring our passion, positivity and sense of fun every day to embrace the challenges of changing the banking game.

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